1. cMoneyBitz's Avatar
    I finally was able to pick up my Galaxy Gear from Best Buy today, after charging it, I wore it for maybe 4 hours before feeling the watch slipping on my wrist. I looked down and noticed the pin broke off, it looks like the weld holding it on was pretty poor. I didn't know if anyone knew of this happening to anyone else or if this is a super rare thing and this one just slipped through quality control. I attached a couple of pictures to show what I meant but i'm definitely going back to Best Buy in the morning but I felt after looking and not seeing anyone else who had this problem I should post here and ask.
    Attached Thumbnails Galaxy Gear Watch Band Pin Broke-gear1.jpg   Galaxy Gear Watch Band Pin Broke-gear2.jpg  
    12-30-2013 12:45 AM
  2. Haalcyon's Avatar
    Wow. I've not seen or read of anything like that yet. Definitely take that back and exchange that.
    12-30-2013 06:39 AM
  3. SalixIncendium's Avatar
    Quick question...How tightly were you wearing your watch? I have mine one hole looser than the one that's snug to my wrist so as not to add too much stress to the band when I flex my wrist.
    12-30-2013 08:05 AM
  4. Haalcyon's Avatar
    Quick question...How tightly were you wearing your watch? I have mine one hole looser than the one that's snug to my wrist so as not to add too much stress to the band when I flex my wrist.
    While that's definitely a logical question, I don't believe the watch band on $300US piece should fail because of how tightly worn.

    CM on OgPro
    12-30-2013 09:06 AM
  5. SalixIncendium's Avatar
    While that's definitely a logical question, I don't believe the watch band on $300US piece should fail because of how tightly worn.

    CM on OgPro
    Agreed.

    The reason I ask is if this is not a one - off and indeed a design issue, it might prompt me and other Gear owners reassess how we are wearing our watches to prevent this from happening to ours.
    12-30-2013 09:13 AM
  6. Haalcyon's Avatar
    I have had 2 GGs and though I wore them loosely I would expect the band on them to be just as durable as on a $20 Timex which means VERY durable.

    CM on OgPro
    12-30-2013 09:23 AM
  7. cMoneyBitz's Avatar
    I had it in the middle hole and it did allow for movement back and forth on my wrist, when I tried the black one they had in stock in the store a couple weeks ago, the 1 tighter hole did fit but it was tight so I did go with a hole that was not super tight on me, I assume the watch bands are all the same size, I do have pretty small wrists for a guy so that's why it was in a tighter hole than most people (i'm between a small and medium glove size even) but i'm actually going to head out to best buy in the next half hour or so-the only issue is according to the store pickup, there are no orange in stock...
    12-30-2013 10:00 AM
  8. Haalcyon's Avatar
    I had it in the middle hole and it did allow for movement back and forth on my wrist, when I tried the black one they had in stock in the store a couple weeks ago, the 1 tighter hole did fit but it was tight so I did go with a hole that was not super tight on me, I assume the watch bands are all the same size, I do have pretty small wrists for a guy so that's why it was in a tighter hole than most people (i'm between a small and medium glove size even) but i'm actually going to head out to best buy in the next half hour or so-the only issue is according to the store pickup, there are no orange in stock...
    Get black. No really. Just get black. The world will be a happier place if you leave the orange in the store. :-)

    CM on OgPro
    SalixIncendium likes this.
    12-30-2013 11:02 AM
  9. ldscalgaryguy's Avatar
    I find that the watch is almost too tight on one hole, but too loose on the next size bigger. Any thoughts on if/how I can punch a new hole to get a half size larger?
    12-30-2013 03:51 PM
  10. Haalcyon's Avatar
    Any thoughts on if/how I can punch a new hole to get a half size larger?
    Heresy! Heresy I say!

    CM on OgPro
    12-30-2013 04:18 PM
  11. SalixIncendium's Avatar
    I find that the watch is almost too tight on one hole, but too loose on the next size bigger. Any thoughts on if/how I can punch a new hole to get a half size larger?
    I'm in the same boat. I'm halfway between sizes. Too snug on one hole and I can almost fit my pinky through on the other. I opted for the looser setting. So long as it doesn't spin on my wrist, I'm good.

    Since its your watch, do what you will, but keep in mind that punching another hole in the band is certain to damage resale value.
    12-30-2013 04:26 PM
  12. ldscalgaryguy's Avatar
    I didn't think of that, thanks. I'll just leave it then. I'll probably want to sell it whenever the GG 2 comes out, or maybe the Google watch.
    12-30-2013 04:43 PM
  13. cMoneyBitz's Avatar
    My phone case is orange too, Best Buy said they should have my new one on Friday, the Samsung rep in the store was even baffeled and took a couple pictures to send to his boss-I just happened to get that one in a thousand with a factory defect it seems
    12-31-2013 01:39 PM
  14. lionman32's Avatar
    My Samsung Galaxy Gear Watch pin broke also, same as yours, poor weld. I ordered my from Samsung. I called and they said it was physical damage and not under warranty. They didn't want to do anything about it. I raised you know what and they suggested I take it to the nearest best buy. I wouldn't recommend this product to anyone.
    01-16-2014 01:34 PM
  15. Jarheadfor5's Avatar
    I'm having the same issue. Verizon referred me to Samsung as they claim to handle the warranty issues and Samsung says its physical damage and wants $74 and change to repair it. I simply told them that if they try to charge me I will have them send it back and re weld it my self. I'm thinking a little jb - weld should do the trick. Still bs though. I'm wondering if its just the orange ones as mine is orange as the one pictured above.
    01-20-2014 06:44 PM
  16. Barry Davie's Avatar
    Mine just did the same thing (black band). Definitely a rubbish weld/design flaw. If Samsung UK are as unhelpful as Samsung US seem to be, I'm thinking I'll drill a hole where the pin was welded on and put a wee bolt through to reattach the clasp to the band.
    01-31-2014 09:18 AM
  17. mosimann's Avatar
    Same problem with mine on the first time I used it. Went to a VZW store and got a new watch.

    Love the watch but very poor quality.
    02-02-2014 10:28 PM
  18. Rhonda Ducre's Avatar
    Ive had my watch for over a year and i just experienced this problem. I just need to know where can I get a replacement part.
    09-08-2015 06:45 AM

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