Ringtone volume keeps going low on Samsung Galaxy Grand 2

[sharan_ke]

My mom's having trouble with her Samsung Galaxy Grand 2. Ringtone volume automatically drops to low (ringtone is barely heard). No matter whenever I set the ringtone volume to maximum, no ringtone (or barely) is heard. Can anybody help me?

 

[B. Diddy]

Welcome to Android Central! See if the problem persists in Safe Mode: https://support.sprint.com/support/.../WScenario_542_60336_771_en_279-dvc9060001prd