1. AC Question's Avatar
    When I tried to type my password on my Samsung Galaxy J5, the keyboard would not come up. I went onto the camera (because it does not require a password) and the same message "Unfortunately, Samsung keyboard has stopped" comes up. I have tried powering it off and then back on and I have tried resetting it, but the same thing happens.
    07-09-2017 02:02 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? How to turn on safe mode on Samsung Galaxy J5
    07-10-2017 04:01 PM
  3. B. Diddy's Avatar
    Moved to the new J Series forum.
    09-26-2017 06:08 PM
  4. Iconoclast30's Avatar
    Hello. I have the same problem as the OP. I have tried to follow the instructions for Safe Mode (as above) but the problem still arises. The nub of the issue is that a password is required to unlock the phone, and this password cannot be entered if the keyboard isn't coming up.
    11-21-2017 06:38 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! Try connecting a basic USB keyboard via an OTG adapter, and use that to enter the password temporarily. Then try installing a 3rd party keyboard.
    11-21-2017 10:42 AM

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