Last year we got a Samsung J3 phone on 3 mobile contract.
All went well until 3 months ago when I had a large software update for the phone.
The phone had problems after this, and the 3 phone shop reset everything for me.
After this I noticed that we kept losing the signal on the phone on a regular basis.
I had a back up pay as you go phone which was also on 3 mobile, but the signal on this was fine on this phone, so this made me thing we had a problem with the Samsung J3
I went to speak to a manager in the nearest 3 shop and then contacted Samsung explaining the problem.
However Samsung were not interested even though I showed them the signal differences between both mobile phones, in fact they said I had no idea what I was talking about, even though I had seen other people on the internet having the same problems.
This has now gone on for over three months and we are getting fed up, because it's a battle between 3 mobile and Samsung.
I have even tried switching the phone off and back on to see if it makes any difference, but we still have the same old problems worth the signal
I had also explained that this phone was used as an emergency back up because i have Parkinson's disease, and need to be in contact with my family at all times, but they totally ignored this too.
Things got so bad that we took the SIM out of the J3 phone and fitted into an older phone, where it worked fine, but I struggled worth the handset.
I am wondering if anyone else has had similar problems to this.
All went well until 3 months ago when I had a large software update for the phone.
The phone had problems after this, and the 3 phone shop reset everything for me.
After this I noticed that we kept losing the signal on the phone on a regular basis.
I had a back up pay as you go phone which was also on 3 mobile, but the signal on this was fine on this phone, so this made me thing we had a problem with the Samsung J3
I went to speak to a manager in the nearest 3 shop and then contacted Samsung explaining the problem.
However Samsung were not interested even though I showed them the signal differences between both mobile phones, in fact they said I had no idea what I was talking about, even though I had seen other people on the internet having the same problems.
This has now gone on for over three months and we are getting fed up, because it's a battle between 3 mobile and Samsung.
I have even tried switching the phone off and back on to see if it makes any difference, but we still have the same old problems worth the signal
I had also explained that this phone was used as an emergency back up because i have Parkinson's disease, and need to be in contact with my family at all times, but they totally ignored this too.
Things got so bad that we took the SIM out of the J3 phone and fitted into an older phone, where it worked fine, but I struggled worth the handset.
I am wondering if anyone else has had similar problems to this.