09-26-2017 04:36 PM
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  1. alan20221's Avatar
    alan20221
    I have a Samsung Galaxy J5. I'm having this problem that on random occasion my phone won't display anything on the lock screen except for the wallpaper. The clock is gone, the unlock pattern is gone etc. I can fix this problem by rebooting the phone, but the major issue I have is that my alarm for some reason doesn't go off because of this. Does anyone know what might be causing this lock screen error to occur?
    09-10-2017 04:39 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Moved to the new J Series forum.

    It might be related to some 3rd party app you installed. You could try booting into Safe Mode, but if the problem doesn't happen very often, it can be hard to pinpoint the app. SAMSUNG J500F Galaxy J5 - Safe mode - HardReset.info
    09-26-2017 04:36 PM
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