1. Android Central Question's Avatar
    I have bought my j5 prime phone few days ago and everything was fine. Suddenly today my fingerprint sensor wasn't responding. So I tried adding and removing the fingerprint but I couldn't access as it said 'an error and restart the phone' so I restarted it again but nothing happened. Here's things I did-

    1. Cleared data of fingerprint

    2. Restarted the phone.

    3. Had my phone reset again.

    4. did a factory reset but no luck.

    Then I dialed *#0*# that gave me the test. I click on the fingerprint test and it shows version:null, and 'fingerprint initialization fail'. I'm not sure whether it's a hardware or simply a firmware issue. Please help me in this.
    04-25-2018 11:45 AM

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