1. Android Central Question's Avatar
    The main speaker on my Galaxy J7 Sky Pro appears to have stopped working (I have TracFone). I was watching a video on YouTube the other day, and midway through the video, the sound started to crack and break up, then it went silent, and it hasn't worked since.

    I tried all the usual fixes:
    - Checked all sound settings
    - Re-booted multiple times
    - Shut off phone for a while
    - Tried wiggling the SIM card
    - Factory reset

    None of these fixed the issue.

    I DO have some sound, specifically when using the phone I hear:
    - Ringing when I dial out
    - The voice of someone talking on the other end
    - And they can hear me

    However, that is the only sound I hear (which is the sound when I hold it up to my ear - the main external speaker does not appear to be working at all). Here is what does NOT work:
    - The phone does not ring for incoming calls
    - The phone makes no sound for incoming texts
    - I cannot hear any sound when watching any videos on the internet (on any site, YouTube, ESPN, etc)
    - No apps make any sounds

    I can set the phone to "vibrate", and that appears to be the best I can do.

    Does anyone have any ideas of what the issue might be and how I can fix it? My next step would be to take it to a repair shop, or buy a new one.

    I have posted this question over on the Samsung forum too, in hopes that someone can help me. I am pretty desperate!

    Thanks
    04-23-2019 05:58 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Can you hear things using wired or Bluetooth headphones? Does the problem persist in Safe Mode? https://support.t-mobile.com/docs/DOC-30290
    04-30-2019 11:41 PM

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