1. Jek Pacio's Avatar
    Galaxaxy J2 Prime, bought in Smart Telecom (here in the Philippines). I already tried this many solutions:

    1. Cleared the data and cache of Google Play Store
    2. Cleared the system cache using the system recovery tools (volume up key + home button + power button).
    3. Already did a factory restore (data wiped)
    4. Storage is good and internet connection is good.

    Please, help.

    ERROR REPORT
    “Software update error logs have been collected (.48mb). These will be uploaded to the server.”
    Attached Thumbnails Failed to Update Firmware-eb46f103-a576-41b6-9c03-04a558127f3f.jpg  
    08-06-2019 06:05 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the S3 forum to the J Series forum for more specific traffic.

    Are you trying to install an official system update being pushed over the air, or are you downloading an update file from a website and trying to install it manually?
    08-07-2019 04:48 PM

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