1. Android Central Question's Avatar
    I have a problem, I update my android to android 9.0 Pie on my phone samsung J3pro, but I got a problem on my bluetooth, when I turn on the bluetooth, i got a message "Bluetooth keeps stopping" and close automatically and i can't connect to any device, some one can help me ?
    09-09-2019 09:40 AM
  2. belodion's Avatar
    How did you update?
    09-09-2019 03:54 PM
  3. Rukbat's Avatar
    Have you turned the phone off, then turned it back on, since the update?
    09-09-2019 04:32 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! First, see if wiping the cache partition helps: https://support.t-mobile.com/docs/DOC-34505. If it doesn't, then see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-34449

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    09-09-2019 11:35 PM
  5. Youssef18's Avatar
    I have a problem, I update my android to android 9.0 Pie on my phone samsung J3pro, but I got a problem on my bluetooth, when I turn on the bluetooth, i got a message "Bluetooth keeps stopping" and close automatically and i can't connect to any device, some one can help me ?
    09-10-2019 10:47 AM
  6. B. Diddy's Avatar
    Duplicate threads merged. Look at the previous posts for possible solutions.
    09-10-2019 10:28 PM
  7. Youssef18's Avatar
    I have already tried the wiping and safe mode, but the problem still here !!
    09-11-2019 03:16 AM
  8. B. Diddy's Avatar
    If it's happening in Safe Mode, that suggests a problem with the firmware or hardware. You could try doing a factory reset, but if the firmware is bad, that won't necessarily help. You might have to reinstall the firmware using Smart Switch: SmartSwitch: Install & update or replace firmware
    09-11-2019 09:53 AM
  9. Youssef18's Avatar
    I made a factory reset, and the problem solved ! thanks to everyone
    B. Diddy likes this.
    09-16-2019 09:58 AM

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