1. Android Central Question's Avatar
    When I receive a call, the caller cannot hear me. I tried factory reset. Nothing. I tried erasing all the cache in phone. Nothing. I hooked up hands free Bluetooth headset. Still won't pic up audio. The speakers on phone and headset work great. I just can't get my phone to pick up audio form the Mic or other devices. When I plug in headphones, the phone freezes. And when I disconnect them the phone restarts. How can I repair this problem. (Samsung J3 Luna Pro- sm-s327vl)
    03-19-2020 04:15 AM
  2. mustang7757's Avatar
    Have you tried cleaning the headphone jack , also try in safe mode.


    'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

    https://forums.androidcentral.com/sh...d.php?t=409154
    03-19-2020 09:07 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! The fact that people still can't hear you on Bluetooth makes me think there's a problem with the system. If the problem persists in Safe Mode (https://www.hardreset.info/devices/s...faq/safe-mode/), then the next step would be a factory reset. If it still happens, then either bring it to a repair shop or look for a new phone.
    03-19-2020 03:42 PM

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