1. cwboftx's Avatar
    Was checking out the factory reset using power on/volume up/menu button and when prompted to press up to continue or press down meant to press down and instead pressed up which threw up the downloading screen do not turn off.
    It has been running for over an hour and no change and want to know if it is really down loading or stuck.
    Tablet is WIFI version and had KITKAT 4.4.2 on it.

    What are my options at this point?
    Wait out the download if working?
    Power off and restart?
    I have plugged in the charger so it does not run out of power while waiting.

    Thanks for any help you can provide.

    06-13-2014 08:25 PM
  2. John Woo1's Avatar
    Just hold down Power button until tablet restart and thats only way to get out of download mode.
    06-13-2014 09:51 PM
  3. Lug il Marziano's Avatar
    I had exactly the same problem.

    It begun when I found the tablet trying to restart, but being stuck on the "SAMSUNG" banner.

    Then I tried to reset it, but instead of the two icons, it went directly into ODIN Mode. If I try to restart it (holding the power button), the all begins again!

    Dunno what to do now.
    09-19-2015 02:21 PM
  4. Faith53667's Avatar
    i am having the same issue did you find a fix??
    05-28-2016 03:08 PM
  5. Dale_M's Avatar
    Might try procedure below to see if you can get into "safe mode" and bypass what ever is ruining your day...

    "Press and hold the Power button until the first Samsung logo appears (Splash screen) , then release. When the second Samsung logo screen appears, press and hold the Volume down button. Continue to hold the Volume Down button until Safe mode appears in the lower left corner of the screen."

    Maybe it will clear what ever is causing problem at boot...

    05-29-2016 11:32 AM
  6. miztrniceguy's Avatar
    I have the same problem. Holding the Power button to force reboot only brings the screen that says Samsung Galaxy Note 10.1 and it does not power off. Holding Power and Volume Down to get to Recovery Menu brings up a warning screen about installing custom OS and choice of Volume Up= continue or Volume Down =Cancel (restart phone). Volume Down does NOT restart , just takes back to the previous Samsung Galaxy Note 10.1 screen. Volume Up takes yo to the next screen that says it is downloading. But it never says what it is downloading and just sits there.Attachment 231072
    06-29-2016 10:38 PM
  7. miztrniceguy's Avatar
    06-29-2016 10:39 PM
  8. miztrniceguy's Avatar
    06-29-2016 10:40 PM
  9. rhuther's Avatar
    I have exactly teh same problem .. did you ever find a fix ?
    08-29-2016 01:06 AM
  10. Helen Smith4's Avatar
    I have exactly teh same problem .. did you ever find a fix ?
    Did this ever get fixed and if so how. My tablet just did the same thing this morning.
    09-18-2016 09:13 AM
  11. Beut's Avatar
    Try to hold down the power button until the tablet turns off.
    If you cannot turn off, remove the back cover and disconnect and reconnect your battery. To eliminate the problem of a stuck Volume button, turn the tablet on without the back cover.
    09-18-2016 08:42 PM
  12. Deke218's Avatar
    Missing my tablet.
    11-03-2016 11:50 PM
  13. MeganH1986's Avatar
    did this ever get fixed and if so how. My tablet just did the same thing this morning.
    has anyone got the answer
    08-31-2017 08:11 PM
  14. Beut's Avatar
    has anyone got the answer
    Hold the Power and Volume Down buttons will make it reboot.
    08-31-2017 08:47 PM
  15. Mutiu Jokomba's Avatar
    I just got the solution to mine samsung galaxy note 10.1. The solution is quite simple ..................
    10-27-2017 11:02 AM
  16. Deke218's Avatar
    The solution is............ 😨?
    Brilliant! Who would have thought that? A bunch of dots!
    10-27-2017 11:21 AM
  17. Mutiu Jokomba's Avatar
    Deke218 that is not what i meant, the solution is that; forget pressing the power button and the up/down button in this situation. Press the power button and the Home button the it will take you to where you can erase and set you phone to factory setting. Don't hesitate to share if this solution work for you

    10-30-2017 03:40 AM

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