Holding the volume down + the power button takes you to the "recovery menu". As dianehelen has stated, this is where you can factory reset the device. You can also clear/wipe the cache partition. Try wiping the cache partition and then rebooting the tablet. If that doesn't work, and you still don't want to factory reset yet, the last option before a factory reset, is to disassemble the tablet and disconnect/reconnect the battery connector. This will do the same thing as a battery pull on devices that have removable batteries... and sometimes this step is necessary depending on the problem. Basically, it will reset the tablet without losing data... hopefully! No guarantees, so hopefully you were smart enough to do periodic back ups or have a cloud backup somewhere. Just disconnect the cable, leave it out for a few seconds, and plug it back in. Then power on the tablet to make sure it powers on. If it works, and the tablet boots back up to normal, turn it off and reassemble the tablet.
Just so you know, I had to do this battery connector pull on my 10.1 2014 tablet when nothing else I tried would power up my tablet. I didn't lose any data and the tablet has been working fine ever since. It's the curse of embedded batteries!
With your tablet in the state it's in, a factory reset is your best hope. If that doesn't work, and the battery connector pull doesn't work, then you're hosed and might need to reflash of the OS (which will also wipe data off the device). Either way, you need to take more action than just pressing on power and volume buttons.
04-07-2016 10:40 PM
May be a bit of a challenge opening up the case without the cool little tool that comes with the new battery in that video. I did get that exact battery, and have been very happy with its performance. But even with the tool, getting it opened was the hardest part (for my husband, the hardware guy, Im the software tech
)04-08-2016 09:28 AM
