1. miogpsrocks's Avatar
    I went to use my tablet one day and it was stuck on.

    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!

    What is going on with the tablet and how do I fix it?

    Thanks.
    01-02-2018 09:36 PM
  2. Rukbat's Avatar
    You can't restart in download mode?


    1. Locate the Power and Volume Down button on your Galaxy note 10.1
    2. Now simultaneously place your two fingers on The Power Button and Volume Down button.
    3. Press both the Power Button and Volume Down Button together and KEEP pressing them
    4. Keep Pressing Both the Buttons until Your Screen becomes Black - Don't leave them
    5. After the screen Becomes Black , keep holding the buttons for 1 sec and Download Mode will Pop Up. That is your queue to Leave the Power button and Volume Down button.
    6. Then press Volume Up to get into download, or Volume Down to restart normally.


    Once it's in download mode, run ODIN and flash the firmware.

    (If you can't get it into download mode, the motherboard is probably bad - bring it into a repair shop to be sure.)
    01-03-2018 02:23 PM
  3. mastiff38's Avatar
    Rukbat, I'm having the same problem as the OP, but I've already gotten my tablet into download mode - multiple times. The problem is that even though it says it's downloading, I really don't think it is. I've let it sit in download mode for up to 4 days, and it just still says downloading. I don't even care about getting the tablet working again, just want desperately to find a way to get my pictures and S-note documents off it. I talked to Samsung on the phone, and once it was downloading they basically said to wait, there's nothing else they could do. Offered to send it in for repair, but they said they can't do it, it's too old. Can't take it to a Samsung experience store, don't live anywhere near one. What else can I try?
    07-18-2018 09:00 PM
  4. Beut's Avatar
    Download Mode doesn't mean your tablet is going to download something by itself.
    Odin Mode or Download Mode is the state your tablet is ready to flash firmware, but you have to load firmware into Odin , then connect your tablet to PC via USB port. Once the device is detected, you can start Odin.

    Turn on Download Mode and do nothing, your tablet will waiting for your action until the battery runs out.
    Ask dianehelen, she sent her tablet to me twice to get fixed.
    In order to troubleshoot properly, I have to physically access to it because I believe the battery connectors, both on mainboard and the battery itself have to be fixed.
    07-18-2018 09:57 PM
  5. mastiff38's Avatar
    Download Mode doesn't mean your tablet is going to download something by itself.
    Odin Mode or Download Mode is the state your tablet is ready to flash firmware, but you have to load firmware into Odin , then connect your tablet to PC via USB port. Once the device is detected, you can start Odin.

    Turn on Download Mode and do nothing, your tablet will waiting for your action until the battery runs out.
    Ask dianehelen, she sent her tablet to me twice to get fixed.
    In order to troubleshoot properly, I have to physically access to it because I believe the battery connectors, both on mainboard and the battery itself have to be fixed.
    I appreciate your reply, obviously I don't know much about this stuff. Unfortunately, when I plug into my laptop, the laptop doesn't "see" it. I get the chime indicating I've plugged in, but nothing listed in File Explorer. Any thoughts on that?
    07-18-2018 11:03 PM
  6. Beut's Avatar
    I appreciate your reply, obviously I don't know much about this stuff. Unfortunately, when I plug into my laptop, the laptop doesn't "see" it. I get the chime indicating I've plugged in, but nothing listed in File Explorer. Any thoughts on that?
    Send it to me
    07-19-2018 01:57 PM
  7. mastiff38's Avatar
    Is working on this stuff your business? I'm new to this site and obviously not looking to get scammed, but if you're legit and think you could get somewhere with this thing, I might take you up on it. It looks like you've helped a lot of people here, and I'd be crazy grateful if you could help me too. Before you had replied to my post, I had also PM'd you. Could you PM me back with info?
    07-19-2018 04:40 PM
  8. Beut's Avatar
    I helped some users here for free but the problem is they never post anything in here.
    Take it or leave it. I don't get anything with a broken tablet if you think I am a scammer.
    They did like you do in private message, that's why I did not reply your private message.
    You can get help from repair shops but I don't think these guys know how to fix this tablet.
    Trust me, in order to this tablet's problem , you need to understand the root cause.
    You can send it to Samsung , they will give you a quote after evaluation. If it's too expensive, you can opt not to repair and return back to you. They might charge under $100 or just $65 if battery or battery connectors need to be fixed.
    However, not even Samsung repair guys know how to fix this tablet properly.
    I saw them fix problem by soldering battery directly to mainboard which is a dumb solution based on my opinion.


    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-cables-soldered.jpg


    If the battery need to replace, it will be destroyed by the heat from solder iron. However, if you don't know if it's soldered directly to mainboard, try to take the battery out will break the battery connector from mainboard, you will end up to to replace the battery and mainboard

    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-removing-battery.jpg
    07-19-2018 07:51 PM
  9. mastiff38's Avatar
    Well I really appreciate your offer. I'd like to take you up on it, but I'm going to be offline for a few days - can I touch base with you when I return and work out the details then?
    07-19-2018 08:13 PM
  10. Beut's Avatar
    Well I really appreciate your offer. I'd like to take you up on it, but I'm going to be offline for a few days - can I touch base with you when I return and work out the details then?
    You should try the route of Samsung Authorized Repair Center to see how much they charge based on the evaluation of your tablet, you make the decision if it's worth the repair. However, they will erase everything if you don't give the instruction: " not erase my data ".
    Don't try to send it to me because I see everyone seems to hesitate to trust a stranger on the internet.
    07-20-2018 08:43 PM
  11. mastiff38's Avatar
    I tried going thru Samsung, and they basically told me they can't do anything with it because it's old. Said they can't get parts for it. I'm really bummed. Like I said before, even if it won't work any more, I'd really like to try to salvage the pictures and S-note documents. I'm back in the "real world" now after going on vacation, so let me know if you have any other suggestions or might be willing to take a look at it.
    07-29-2018 01:47 PM
  12. mastiff38's Avatar
    Hoping you see my previous message, Beut, and hoping you might be able to suggest another option.
    08-05-2018 03:53 PM
  13. Beut's Avatar
    Hoping you see my previous message, Beut, and hoping you might be able to suggest another option.
    To fix the problem, I have to have physical access to it. It can be fixed or not, depending the status of the mainboard and firmware. Sometime, the firmware has to be reflashed to fix the boot loop after fixing the hardware. Sometimes it will work fine after fixing hardware. I cannot guarantee your data can be saved.
    08-06-2018 09:45 PM
  14. mastiff38's Avatar
    At this point, it's a dust collector on a shelf and I haven't been able to come up with any other options for attempted repair. If you're willing to take a look, that's more than Samsung is offering. Very frustrating.
    08-07-2018 07:41 AM
  15. Beut's Avatar
    Send it to me, I might be able to fix if problem is not serious. I will take a 3 weeks vacation soon on August 17
    08-08-2018 09:31 PM
  16. mastiff38's Avatar
    I appreciate that! Give me a shout after your vacation and we'll work out the details. Meanwhile... enjoy your time off!
    08-09-2018 06:31 AM
  17. Beut's Avatar
    No problem, I have been fixed some tables for users in this forums and they are happy with my work
    08-12-2018 02:38 PM
  18. mastiff38's Avatar
    Hey Beut, hope you enjoyed your vacation. Give me a shout when/if you still want to take a look at this tablet for me. Thanks!
    09-12-2018 08:48 PM
  19. mastiff38's Avatar
    Don't know if you're still around here Beut, but if you are, let me know if you still want to take a look at this tablet. Thank you!
    10-10-2018 06:02 PM
  20. Beut's Avatar
    if you're not afraid, send it to me so I can take a look. Physically access is the only way I can see if it's fixable.
    10-10-2018 09:39 PM
  21. Beut's Avatar
    There are 3 possibilities from best to worst after fixing battery connectors:
    1- Your tablet runs fine, 70%
    2- Boot loop and firmware needs to be re- flashed, you will lose data, 20%
    3- Mainboard is defective, 10%
    I just guess as I don't know the condition of your tablet.
    10-11-2018 07:01 PM
  22. Beut's Avatar
    Unfortunately your tablet's partition is corrupted, I am not able to flash firmware or save your data. This is the Note 10.1 2012 edition LTE model SCH-I925V, which is very old. I don't have this mainboard, however, you can buy this used mainboard, $49, it's not cost effective as used tablet only around $70 or $80
    https://rover.ebay.com/rover/1/711-5...53.m1438.l2649

    https://rover.ebay.com/rover/1/711-5...5%253Apf%253A0


    I don't have this mainboard but having a Wifi model GT-N8013. It works but not charging when the tablet is ON; when it's off, it can charge but very slow, around 0.4 A, normal current should be around 1.6 Amps.

    Up to you, buying a similar used mainboard or use this one, free for you as I don't need it.

    It's an obsolete tablet, you should consider upgrade to The Note 10.1 2014 or Tab A with Spen

    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-img_0622.jpg
    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-img_0623.jpg

    Note 10.1 2014, SM-P600, around $200
    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-img_0624.jpg

    Tab A with Spen, SM-P580, around $200

    Stuck on " Samsung Galaxy Note 10.1" Will only reboot, not turn off. Can't flash firmware!-img_0625.jpg
    10-24-2018 07:36 PM
  23. mastiff38's Avatar
    Beut, I just want to thank you for working on my tablet! It arrived home today - bummer about the lost data, but I was expecting that - but I'm so happy to be able to use it again. I'll look into one of the others you suggested sometime, but until I can afford another one, I'm grateful to have this one up and running. Thanks so much for your advice and your honesty!
    10-29-2018 07:40 PM

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