Maybe this will help. Here are the steps to take: open the Snote app but don't pick a note, from the menu say import. A screen will come up saying jpg or pdf. pick pdf. You'll then go to your files and here's where it can be confusing, you do NOT tap on the file name to start the process. If it asks you what app you want to use to open it, hit your back button. You want to tap the little gray circle on the left side of the file you want to import, it will turn green. Then select Done in the upper right corner. You should then get a bar that says importing, then loading and then it should open on your screen ready for whatever you'd like to do. Hope that helps. I know the first few times I tried it, I didn't realize that there was a different place to tap so I was accidentally trying to open a file in the middle of the import process.