1. david818's Avatar
    I am having trouble updating my note 10+. The security patch reads July 1 2019. I'm on att and my note is still stuck on Android 9.
    07-06-2020 10:39 PM
  2. mustang7757's Avatar
    Hi,

    You familiar with Odin?
    Laura Knotek likes this.
    07-06-2020 10:41 PM
  3. david818's Avatar
    No what is it?
    07-07-2020 01:11 AM
  4. lcs101's Avatar
    I am having trouble updating my note 10+. The security patch reads July 1 2019. I'm on att and my note is still stuck on Android 9.
    Unfortunately, this is a has been a well-known issue with Samsungs on AT&T's network that they can't seem to (or don't care to) fix. I'm sure Mustang will give you good info on Odin. For me that didn't work because I don't have a PC. Only solution was leaving AT&T. On T-Mobile now and have no problems with getting updates. Sorry that wasn't more helpful. Just wanted to let you know you're not the only one, and a number of us understand how frustrating it can be.
    ScKalbe and mustang7757 like this.
    07-07-2020 09:10 AM
  5. me just saying's Avatar
    I am having trouble updating my note 10+. The security patch reads July 1 2019. I'm on att and my note is still stuck on Android 9.
    did you get this phone from att? international or unlock version?
    07-07-2020 10:41 AM
  6. mustang7757's Avatar
    No what is it?
    It's a tool to flash stock Samsung firmware, when you have issues like this
    07-07-2020 11:05 AM
  7. Ruben Ocasio's Avatar
    I am having trouble updating my note 10+. The security patch reads July 1 2019. I'm on att and my note is still stuck on Android 9.
    What's the firmware build number you have on your Note10 Plus?? , Can check in settings in About Phones
    07-07-2020 12:46 PM
  8. sweetypie31's Avatar
    Unfortunately, this is a has been a well-known issue with Samsungs on AT&T's network that they can't seem to (or don't care to) fix. I'm sure Mustang will give you good info on Odin. For me that didn't work because I don't have a PC. Only solution was leaving AT&T. On T-Mobile now and have no problems with getting updates. Sorry that wasn't more helpful. Just wanted to let you know you're not the only one, and a number of us understand how frustrating it can be.
    Yep I'm one of the ones who's had this issue since the S8, Note 9, and now with my note 10+. Its crazy that no one can figure this out.
    mustang7757 likes this.
    07-07-2020 06:20 PM
  9. Casey Cheung's Avatar
    You will regret updating to version 10, I did and wish I never did it.
    07-08-2020 10:17 AM
  10. Mike Dee's Avatar
    You will regret updating to version 10, I did and wish I never did it.
    Why would you assume someone else would regret it? I don't regret it and I don't know many who do.
    07-08-2020 10:28 AM
  11. Ruben Ocasio's Avatar
    You will regret updating to version 10, I did and wish I never did it.
    Why would anyone regret it, to me Android 10 is better in many ways from Android 9, also if you was to stay on Android 9 you be at risk not being on the Latest security patch.
    07-08-2020 11:15 AM
  12. Casey Cheung's Avatar
    Why would you assume someone else would regret it? I don't regret it and I don't know many who do.

    True, everyone's mileage will vary as to whether one likes or dislikes a new major update. I don't like the update cuz it's so radically different from the previous version 9. I used to know how to navigate throughout the menu setting screens to get things done in version 9. But with the new 10 version, I can't figure out anything. To this day, I still have a hard time figuring out where to go in settings to find things. If someone is completely new to Android, it won't make any difference. But for someone stuck in his way like me, I'm struggling with the update.
    07-08-2020 11:19 AM
  13. Mike Dee's Avatar
    True, everyone's mileage will vary as to whether one likes or dislikes a new major update. I don't like the update cuz it's so radically different from the previous version 9. I used to know how to navigate throughout the menu setting screens to get things done in version 9. But with the new 10 version, I can't figure out anything. To this day, I still have a hard time figuring out where to go in settings to find things. If someone is completely new to Android, it won't make any difference. But for someone stuck in his way like me, I'm struggling with the update.
    Many things in settings I just search for
    07-08-2020 06:55 PM
  14. lcs101's Avatar
    Yep I'm one of the ones who's had this issue since the S8, Note 9, and now with my note 10+. Its crazy that no one can figure this out.
    The loved it when one of the AT&T representatives assured me now that they know about it, he was sure they'd fix the problem. I admired his optimism I guess, but as you point to, this is not a new problem. And there is no way they are not aware of it considering the pages and pages of discussions you can find about it on their own help forum dating back years. I lucked out with my S8 and Note 9, but had the problem on by S7 and S10. Both of the latter two came from Best Buy (but were AT&T branded phones), but I think that might(?) be a coincidence.
    sweetypie31 likes this.
    07-09-2020 09:58 AM

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