Rooting and Battery Temp.

[Gegendrauss]

So I have the Note 10 Plus. Only had it since the beginning of June. I got the dreaded battery is too cold to charge alert. I was wondering if I root the phone will I be able to adjust the temperature threshold to get my phone to charge again? I know the problem is a bad NFC antenna/temp sensor. I just can't find one to replace it with. Thanks everyone!!

 

[mustang7757]

Hi, welcome!

Where did you purchase the phone? Does it have warranty still ?

 

[Gegendrauss]

I got them from Best Buy. 1 for me and 1 for my wife. Best Buy and AT&T won't do anything. I have to call Damsung apparently. All of the information I have found said they will only replace the phone. But it requires me sending them mine first. That leaves me without a device. I just wonder if there is a better solution.

 

[mustang7757]

I got them from Best Buy. 1 for me and 1 for my wife. Best Buy and AT&T won't do anything. I have to call Damsung apparently. All of the information I have found said they will only replace the phone. But it requires me sending them mine first. That leaves me without a device. I just wonder if there is a better solution.

Have you tried to reach out to best buy to exchange it ?

 

[Gegendrauss]

Yep. Checked with them and At&t. They both said it's a hardware issue and only samsung can do anything.

 

[mustang7757]

Yep. Checked with them and At&t. They both said it's a hardware issue and only samsung can do anything.

Are you close by a Samsung experience store ?

 

[Gegendrauss]

Nope. Closest one to me is in Houston TX. I'm in SW Missouri.

 

[mustang7757]

Nope. Closest one to me is in Houston TX. I'm in SW Missouri.

you dont have or can get cheap back up phone for 50.00?

 

[Gegendrauss]

I have a backup device. I just don't have the funds for shipping and all that. I'm a stay at home dad right now.

 

[mustang7757]

I have a backup device. I just don't have the funds for shipping and all that. I'm a stay at home dad right now.

Samsung provides free return for warranty devices they have create a label and explain where to ship.

 

[Gegendrauss]

Ok. Well. I guess I'll try calling them. I doubt they're open right now so I'll call tomorrow.

 

[mustang7757]

Ok. Well. I guess I'll try calling them. I doubt they're open right now so I'll call tomorrow.

Ok , let me know how you made out .

 

[Gegendrauss]

Will do.

 

[methodman89]

If you are within 60 days of purchase and you put it on a credit card, investigate placing a dispute of the charge. Good luck.

 

[j_hansen]

Does Samsung not organise the pickup of the device?