1. Gegendrauss's Avatar
    So I have the Note 10 Plus. Only had it since the beginning of June. I got the dreaded battery is too cold to charge alert. I was wondering if I root the phone will I be able to adjust the temperature threshold to get my phone to charge again? I know the problem is a bad NFC antenna/temp sensor. I just can't find one to replace it with. Thanks everyone!!
    08-05-2020 10:39 PM
  2. mustang7757's Avatar
    Hi, welcome!

    Where did you purchase the phone? Does it have warranty still ?
    08-05-2020 10:40 PM
  3. Gegendrauss's Avatar
    I got them from Best Buy. 1 for me and 1 for my wife. Best Buy and AT&T won't do anything. I have to call Damsung apparently. All of the information I have found said they will only replace the phone. But it requires me sending them mine first. That leaves me without a device. I just wonder if there is a better solution.
    08-05-2020 10:48 PM
  4. mustang7757's Avatar
    I got them from Best Buy. 1 for me and 1 for my wife. Best Buy and AT&T won't do anything. I have to call Damsung apparently. All of the information I have found said they will only replace the phone. But it requires me sending them mine first. That leaves me without a device. I just wonder if there is a better solution.
    Have you tried to reach out to best buy to exchange it ?
    08-05-2020 10:51 PM
  5. Gegendrauss's Avatar
    Yep. Checked with them and At&t. They both said it's a hardware issue and only samsung can do anything.
    08-05-2020 10:52 PM
  6. mustang7757's Avatar
    Yep. Checked with them and At&t. They both said it's a hardware issue and only samsung can do anything.
    Are you close by a Samsung experience store ?
    08-05-2020 10:55 PM
  7. Gegendrauss's Avatar
    Nope. Closest one to me is in Houston TX. I'm in SW Missouri.
    08-05-2020 10:57 PM
  8. mustang7757's Avatar
    Nope. Closest one to me is in Houston TX. I'm in SW Missouri.
    you dont have or can get cheap back up phone for 50.00?
    08-05-2020 11:02 PM
  9. Gegendrauss's Avatar
    I have a backup device. I just don't have the funds for shipping and all that. I'm a stay at home dad right now.
    08-05-2020 11:03 PM
  10. mustang7757's Avatar
    I have a backup device. I just don't have the funds for shipping and all that. I'm a stay at home dad right now.
    Samsung provides free return for warranty devices they have create a label and explain where to ship.
    08-05-2020 11:08 PM
  11. Gegendrauss's Avatar
    Ok. Well. I guess I'll try calling them. I doubt they're open right now so I'll call tomorrow.
    mustang7757 likes this.
    08-05-2020 11:09 PM
  12. mustang7757's Avatar
    Ok. Well. I guess I'll try calling them. I doubt they're open right now so I'll call tomorrow.
    Ok , let me know how you made out .
    08-05-2020 11:10 PM
  13. Gegendrauss's Avatar
    Will do.
    mustang7757 likes this.
    08-05-2020 11:10 PM
  14. methodman89's Avatar
    If you are within 60 days of purchase and you put it on a credit card, investigate placing a dispute of the charge. Good luck.
    08-09-2020 08:01 PM
  15. j_hansen's Avatar
    Does Samsung not organise the pickup of the device?
    08-10-2020 04:05 AM

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