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07-24-2021 11:55 AM
38 12
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  1. karl1221's Avatar
    Hi friends

    I have a note 10 plus 5g on the latest firmware and I'm trying to back it up using smart switch. The problem is when I plug it into smart switch it tells me it cannot back up videos or photos because they're hidden by a locking app yet I don't have any locking apps installed and secure folder is disabled. It also tells me applications may not work properly due to the software version of the connected device. These error message are the same both on windows 10 and the latest version of mac OS. Any information would be helpful.

    Many thanks all!
    07-23-2021 10:12 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!
    Have you checked if smart switch is up to date ?
    07-23-2021 11:00 AM
  3. karl1221's Avatar
    Yes I'm using the latest version on both my Windows and mac machines. I've tried a different USB cable, restarting the device, enabling and then disabling secure folder and allowing it to back up anyway but they all don't work ☹
    07-23-2021 11:03 AM
  4. mustang7757's Avatar
    Yes I'm using the latest version on both my Windows and mac machines. I've tried a different USB cable, restarting the device, enabling and then disabling secure folder and allowing it to back up anyway but they all don't work
    Can you show me a screenshot of smart switch while phone plugged in ?
    https://forums.androidcentral.com/sh...d.php?t=413366
    Laura Knotek likes this.
    07-23-2021 11:06 AM
  5. karl1221's Avatar
    Sure here you go. It shows the exact same message on mac os (both have the latest versions of smart switch and their os')
    Attached Thumbnails Issues with smart switch-20210723_174828.jpg  
    07-23-2021 11:50 AM
  6. mustang7757's Avatar
    Sure here you go. It shows the exact same message on mac os (both have the latest versions of smart switch and their os')
    Thanks, yeah it's just warning if you have them hidden it won't back up so no worries if u don't
    07-23-2021 12:22 PM
  7. karl1221's Avatar
    Sorry I thought I'd said it doesn't back them up even though I don't have them hidden I'm that's the problem
    07-23-2021 12:39 PM
  8. mustang7757's Avatar
    Sorry I thought I'd said it doesn't back them up even though I don't have them hidden I'm that's the problem
    Where does it give you that error, the one you showed in screenshot is warning not error or not that it didn't back up
    07-23-2021 12:41 PM
  9. karl1221's Avatar
    It doesn't actually give an error. If I proceed with the backup it goes as usual and then at the end shows what's backed up but gives the same warning messages
    07-23-2021 12:47 PM
  10. mustang7757's Avatar
    It doesn't actually give an error. If I proceed with the backup it goes as usual and then at the end shows what's backed up but gives the same warning messages
    When it finishes you see what's back up ? Disregard the warning
    07-23-2021 12:49 PM
  11. karl1221's Avatar
    Sorry maybe I wasn't clear. When it finishes backing up it shows the same warning messages in the screenshot and doesn't back up photos, videos and apps that's the problem
    07-23-2021 12:54 PM
  12. mustang7757's Avatar
    Sorry maybe I wasn't clear. When it finishes backing up it shows the same warning messages in the screenshot and doesn't back up photos, videos and apps that's the problem
    So after it finished back up it says photo not back up ? No that waring but on the screen?
    07-23-2021 12:57 PM
  13. karl1221's Avatar
    After it's done it shows exactly the same warnings shown in the screenshot and doesn't back up photos, videos and apps. Could it be that I have an app installed hiding them? What apps would do that? Or could it be that smart switch doesn't support the latest android version yet?
    07-23-2021 01:00 PM
  14. mustang7757's Avatar
    After it's done it shows exactly the same warnings shown in the screenshot and doesn't back up photos, videos and apps. Could it be that I have an app installed hiding them? What apps would do that? Or could it be that smart switch doesn't support the latest android version yet?
    The only time you see that warning is because you have the cursor on that message, it's there to alert what won't get back up , it doesn't mean it's not back up., You would get a error like this during back up


    Issues with smart switch-pxl_20210723_180319387.jpg
    07-23-2021 01:04 PM
  15. mustang7757's Avatar
    Go into your back up and you will see they have been back up
    07-23-2021 01:05 PM
  16. mustang7757's Avatar
    After back up finished it said my apps weren't back up. As you can see in screen shot , so if you seen that then they didn'tIssues with smart switch-pxl_20210723_181012894.jpg
    07-23-2021 01:11 PM
  17. karl1221's Avatar
    Like I've said about 8 times now - it doesn't back up those items that's the problem and of course I've already check the back up
    07-23-2021 01:12 PM
  18. mustang7757's Avatar
    Like I've said about 8 times now - it doesn't back up those items that's the problem and of course I've already check the back up
    You haven't shown any evidence that it didn't , that warning is just a warning
    07-23-2021 01:14 PM
  19. karl1221's Avatar
    OK I'll do another back up and show you the screen shot of what it says at the end and what's in the back up. In my case it isn't just a warning l
    07-23-2021 01:15 PM
  20. mustang7757's Avatar
    07-23-2021 01:16 PM
  21. karl1221's Avatar
    It's too big to upload but the linked video shows it passes through the video and photos after a second. It doesn't back then up. What apps could be causing that?

    https://linksharing.samsungcloud.com/bWr6TJ4ipPDy
    07-23-2021 03:50 PM
  22. mustang7757's Avatar
    It's too big to upload but the linked video shows it passes through the video and photos after a second. It doesn't back then up. What apps could be causing that?

    https://linksharing.samsungcloud.com/bWr6TJ4ipPDy
    Watching the video says images, videos back up and went to 100 percent , nothing indicate they didn't.

    Go to settings on smart switch then pick preference >back up choose 1 and tap details >view back up folder then tap files says photos
    07-23-2021 04:21 PM
  23. karl1221's Avatar
    You realise they wouldn't hack up in a few seconds? Like I said it doesn't back them up now can you help or not?
    07-23-2021 04:27 PM
  24. mustang7757's Avatar
    You realise they wouldn't hack up in a few seconds? Like I said it doesn't back them up now can you help or not?
    I do understand, but problem isyour not listening to someone that knows Samsung device very well and smart switch. So you do you want to follow my lead where I asked or can have other members chime in to help you ?
    07-23-2021 04:30 PM
  25. karl1221's Avatar
    Fine I'll do a backup and send a picture seen as you don't believe me that it doesn't back them up
    07-23-2021 04:37 PM
38 12

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