1. Android Central Question's Avatar
    i have tried everything i could think of, and nothing is working. I put the Nice Catch app on her phone and turned on the screen wakeup history, and it says that the android systems app is waking the screen. I cant figure out how to stop this from happening. Its draining her battery really fast.
    01-20-2022 07:00 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://www.t-mobile.com/support/dev...-galaxy-note10

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    Laura Knotek likes this.
    01-20-2022 07:11 PM
  3. dakota graham's Avatar
    it is not doing it in safe mode
    01-20-2022 07:16 PM
  4. B. Diddy's Avatar
    That means something she installed is causing the problem. The challenge now is to narrow it down further. If this started recently, then have her uninstall the most recently installed or updated apps one by one to see if the problem goes away. Sometimes, though, you just have to keep uninstalling apps one by one until you can demonstrate that the problem has gone away.
    Laura Knotek likes this.
    01-20-2022 07:34 PM
  5. mustang7757's Avatar
    Welcome to AC!
    [Moved this to Note 10 forums]
    01-20-2022 07:43 PM
  6. dakota graham's Avatar
    i just found out that the phone updated recently. i think it updated to android 12
    01-20-2022 08:01 PM
  7. dakota graham's Avatar
    version N975USQU7GULD
    01-20-2022 08:03 PM
  8. mustang7757's Avatar
    version N975USQU7GULD
    Yeah thats Android 12
    01-20-2022 08:50 PM
  9. dakota graham's Avatar
    she said it started doing this after the phone updated. Its not exactly a simple process to rollback an update. ill do it as a last resort, if i have to. I am going to factory reset her phone after i back it up.
    01-20-2022 08:54 PM
  10. mustang7757's Avatar
    I would wait on factory reset remove apps couple at a time to see if it stops
    01-20-2022 08:55 PM
  11. dakota graham's Avatar
    It's not doing it anymore, I guess we finally found the app that was causing the problem
    Thank you everyone for your help
    mustang7757 and B. Diddy like this.
    01-21-2022 09:05 AM
  12. mustang7757's Avatar
    It's not doing it anymore, I guess we finally found the app that was causing the problem
    Thank you everyone for your help
    Glad to hear that
    You know which app?
    dakota graham likes this.
    01-21-2022 10:47 AM
  13. dakota graham's Avatar
    I think it was an app called 'music downloader'
    mustang7757 likes this.
    01-21-2022 11:35 AM
  14. mustang7757's Avatar
    I think it was an app called 'music downloader'
    Ahh a music app doing that .
    dakota graham likes this.
    01-21-2022 11:36 AM
  15. B. Diddy's Avatar
    I think it was an app called 'music downloader'
    That sounds like one of those "free" mp3 downloaders that may be pretty shady. Keep in mind that those kinds of apps are of questionable legality (since people use them to try to get copyrighted music for free when it should be paid for), and with any shady app, there's always the risk of malware -- not necessarily a virus per se, but perhaps something like crypto mining that can bog down the phone. Get rid of that app and anything like it.
    01-21-2022 11:48 AM

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