09-10-2019 01:07 PM
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  1. dee305sr's Avatar
    this is ridic! im still on hold with best buy with this activation problem.. going on 2 hr and 20 mins
    08-23-2019 03:58 PM
  2. dee305sr's Avatar
    i will never order from best buy again.. i had a problem as well when i preordered the s10.
    08-23-2019 03:59 PM
  3. chazglenn3's Avatar
    this is ridic! im still on hold with best buy with this activation problem.. going on 2 hr and 20 mins
    At least you got your phone. I went into Best Buy and they just told me to come back when I get the "ready for pickup" email.
    08-23-2019 04:04 PM
  4. MzKoKoNY's Avatar
    this is ridic! im still on hold with best buy with this activation problem.. going on 2 hr and 20 mins
    Did you trying swapping in your old sim card instead of the new one. That's how they got my phone to activate without me having to make that dreaded phone call.
    08-23-2019 04:06 PM
  5. Mooncatt's Avatar
    My experience was that I pre-ordered 2 weeks ago online with trade in. Until last night it said ready for pickup launch day Aug 23rd. Then it changed to Pickup Friday the 30th. I stopped by my local best buy as I had planned for 2 weeks and no Note10+ for me. They only had 3 and had an entire page of pre-orders. They said they were waiting for additional shipments later today and hoped there would be more arriving but they had no clue.
    After leaving disappointed I called customer service to complain that it is beyond understanding that people who pre-ordered don't receive the items on launch day. According to them, they were told by management that Samsung did not send the full inventory of ordered phones.
    Don't know who's to blame, but very aggravating to see that some received theirs on Wednesday from Samsung.
    This is pretty much normal for any high demand device. They can only produce so many to be ready by launch day, which are then divided up between the various retailers. To give you an idea of how long this sort of thing has been going on, i was working at Wal-Mart when the PlayStation 2 was coming out. We had tons of pre-orders, but only received two or three units on release day. The same went for all the other stores around us. It still happens every Black Friday with all the big ticket items. When demand exceeds supply, not everyone gets their order right away and you just have to be patient.

    If anyone is to blame, it's the millions of customers placing more orders than can be filled.
    08-23-2019 04:06 PM
  6. dee305sr's Avatar
    what do you mean i have my phone.. best buy wont release it to me
    08-23-2019 04:10 PM
  7. dee305sr's Avatar
    At least you got your phone. I went into Best Buy and they just told me to come back when I get the "ready for pickup" email.
    what do u mean at least i have my phone? best buy wont release it to me.. i havent gone to the store bcuz of this
    08-23-2019 04:11 PM
  8. dee305sr's Avatar
    Did you trying swapping in your old sim card instead of the new one. That's how they got my phone to activate without me having to make that dreaded phone call.
    i havent gone to the store yet bcuz i dont want to waste my time.. i might just end up going there and see
    08-23-2019 04:13 PM
  9. amyf27's Avatar
    I just got the approval through Samsung for my $150 credit and placed an order for three nice cases for the note 10 plus
    08-23-2019 04:15 PM
  10. dee305sr's Avatar
    i dont even know if they have my phone bcuz they wont even pickup there phone at the store so i can talk to someone
    08-23-2019 04:15 PM
  11. chazglenn3's Avatar
    When you said you were on hold for the activation problem I naturally assumed you had a phone to activate 🙄
    08-23-2019 04:38 PM
  12. dee305sr's Avatar
    When you said you were on hold for the activation problem I naturally assumed you had a phone to activate
    i got a message about it yesterday and an email as well just didnt want to wait on hold for 4 hours yesterday.. but im on 3 hour hold right now
    nikkihp79 likes this.
    08-23-2019 04:45 PM
  13. TMavC5's Avatar
    this is ridic! Im still on hold with best buy with this activation problem.. Going on 2 hr and 20 mins
    2 hours 18 mins yesterday and hung up, and 3+ hours today and finally got someone. Got the phone and feeling better.
    amyf27 and nikkihp79 like this.
    08-23-2019 05:25 PM
  14. Casper4's Avatar
    Wow sorry to see all the problems with everyone getting their phones today. I also had bad luck with my shipped order. They shipped it out yesterday overnight from Albuquerque, NM but it missed the flight to the east coast. The beautiful blue color got me to pre-order with BB for the first time but it will be the last.
    08-23-2019 05:26 PM
  15. dee305sr's Avatar
    2 hours 18 mins yesterday and hung up, and 3+ hours today and finally got someone. Got the phone and feeling better.
    now my status says this "We're sorry, we're working on it. If we can't get it to the store by Sun, September 22, we'll let you know and cancel the order."

    im still on hold waiting for someone.. its been 3hrs and 55 mins
    TMavC5 likes this.
    08-23-2019 05:34 PM
  16. zoggybottom's Avatar
    Picked up mine this morning, but BB was having major problems activating phones for people who pre-ordered online and had a trade in. Store pre-orders seemed to be going fine. Good luck!
    nikkihp79 likes this.
    08-23-2019 05:35 PM
  17. Bkdodger1's Avatar
    I just got to BB next in line ...let’s go ! I’m unlocked so don’t expect issues ...sorry to hear the bad news for many here ...
    08-23-2019 05:57 PM
  18. ImNoPrince's Avatar
    Wow crazy day at work , but I just happened to be close enough to my BB around 10ish . Walked in 1 guy ahead of me having issues finding his phone .
    They found mine , had a small activation issue , they called sprint and got it takin care of and was out the door in 25min .
    I didn't have time to do smart switch as my S8+ was having issue but Goggle transferred enough for me to get out the door.
    My crazy day at work was mostly driving the DC/Balt-metro beltways and 95 so couldn't play while at redlights and work was well work was what it was so couldn't even play "much" in my accounts lol.
    I use my BackupPro so starting that now but it will take days for me to get it just like I want I'm sure .

    Good Luck to those still waiting.
    08-23-2019 06:13 PM
  19. dee305sr's Avatar
    i ended up canceling my order i dont care about the 150 promotion im not sitting next to the phone for 4 hrs again.. i got disconnected with them after waiting 4 hrs. never again!
    08-23-2019 06:14 PM
  20. bls819522's Avatar
    I had no issues with my Best Buy pick up at all. I got the pick up email last night about 10pm. Then rolled in around 1pm this afternoon on the way to work to get it, no issues was in and out in 10 minutes.
    cwbcpa and nikkihp79 like this.
    08-23-2019 06:18 PM
  21. Bkdodger1's Avatar
    I’ve joined the party
    08-23-2019 06:25 PM
  22. jamesaru's Avatar
    I'm on Sprint and went to pick up my Note 10+ earlier today. The phone wouldn't activate automatically and they tried calling Sprint and some other help lines they had available to them. No success with any of them and the phone doesn't show on my Sprint account. One of the people they called even suggested the phone is "burned" and would never work properly. BB offered to sell me another Note 10+ and give me the credits, however then I'd lose out on the Samsung pre-order bonus.

    So, to make a long story even longer, they let me bring the phone home to see if the activation will automatically happen over the next day or two. If not, I can take it back.

    I already submitted the Samsung pre-order credit thing so we'll see if that comes through.

    Anyone else in the same boat? I'm hopeful this will just resolve itself.
    08-23-2019 06:25 PM
  23. bls819522's Avatar
    I'm on Sprint and went to pick up my Note 10+ earlier today. The phone wouldn't activate automatically and they tried calling Sprint and some other help lines they had available to them. No success with any of them and the phone doesn't show on my Sprint account. One of the people they called even suggested the phone is "burned" and would never work properly. BB offered to sell me another Note 10+ and give me the credits, however then I'd lose out on the Samsung pre-order bonus.

    So, to make a long story even longer, they let me bring the phone home to see if the activation will automatically happen over the next day or two. If not, I can take it back.

    I already submitted the Samsung pre-order credit thing so we'll see if that comes through.

    Anyone else in the same boat? I'm hopeful this will just resolve itself.
    Sorry to hear this happened. I have AT&T and I didnt have them activate it but I got on my app and had it active in 30 seconds no problem. Hopefully it gets fixed for ya and you get the credits you deserve.
    08-23-2019 06:39 PM
  24. memphisboy's Avatar
    As an FYI about using the Best Buy issued sim card:

    I left the store with my device and activated at home with the new preinstalled sim card Best Buy issued me. Something told me to hold onto my old sim and I'm glad I did.

    I got home and realized my Verizon mobile hotspot was not activating. After being on the phone with Verizon tier 2 tech support for 45 minutes, I got creative.

    I grabbed my old sim that I had taken out of my previous Note 8 that was released to Best Buy, popped it in my phone after tech support reactivated it and wallah I was back up and running. Verizon tech support guy was somewhat frustrated as I simply thought this thing through even though he doubted it would work.

    So yeah Best Buy sim card issues definately affected us Verizon customers as well.
    Bkdodger1 likes this.
    08-23-2019 07:03 PM
  25. brau0303's Avatar
    We went to our local BB and got Wife's Aura Glow 10+ the longest part was porting her stuff between phones since she was trading in her S8+. took about 45min total. not rushed or crowded.

    Cheers,
    BR
    nikkihp79 likes this.
    08-23-2019 07:11 PM
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