I pre ordered from best buy too. Mine came on release day and there was problems with activation, which until this morning the problems carried over. But in the end, I was able to save a lot on my bill so the issues were a blessing in disguise. Hope you get your phone soon.
I had an appointment to pick up both N10+ on Friday 8/23. I get there and they only had the glow for my MiL. The rep and I decided it would be better for me to pick them up at the same time and at that time it was showing 8/26.
Since the 25th the website msg I'm seeing is... You can pick it up on Fri, September 6. We'll email you when it's ready.
I'm not a happy camper right now. I always thought if you preordered something, it meant you will get it before others on the release date.
BestBuy thinks if you preorder, we got you already, you are welcome to bend over and let us... kiss you
I had to go back and pick up my MiLs phone so that order didn't cancel