1. CSOReaper's Avatar
    Received my Note 10 plus yesterday. I cannot get the fingerprint sensor to work. I have tried enabling touching with screen protector option, wetting finger a bit, etc. I do have a tempered protector on the screen. It has a circle with a membrane for the fingerprint area.

    It wouldn't work before the protector either.

    Anyone else having this?
    08-22-2019 05:35 PM
  2. tatootie67's Avatar
    No issue here. Other than it's harder with the thumb to register. I tried fingers and it's much easier
    burrzoo likes this.
    08-22-2019 05:39 PM
  3. cache11's Avatar
    No issues othet than it is not as fast as a traditional sensor, but I have only had my phone for 24 hours and still getting used to it.
    08-22-2019 09:30 PM
  4. Gary02468's Avatar
    It works ok for me (with the pre-installed screen protector). Did you receive the ASH4 firmware update?
    08-22-2019 11:28 PM
  5. CSOReaper's Avatar
    Yes, I have that update. Might be my screen protector. I don't want to take it off to check lol.
    08-23-2019 01:04 AM
  6. o4liberty's Avatar
    Having same issue hopefully an update fixes the issue.
    08-23-2019 01:06 AM
  7. CSOReaper's Avatar
    Confirmed, tempered glass protector. Was going to drive me crazy until I removed it and tried. Works fine.
    burrzoo likes this.
    08-23-2019 01:14 AM
  8. Shelacios's Avatar
    The update helped the FPS significantly. It was sketch for me at first. Works very well now.
    08-23-2019 02:13 AM

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