09-09-2019 10:42 PM
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  1. cache11's Avatar
    I was seriously considering boxing it back up and then I decided to remove the factory screen protector to see if that helped and it has gone from frustrating to usable. Samsung, in my opinion has always had the worst traditional FP sensors so I was very skeptical about how well their in-screen version would work. When I received the August security patch on day 2 and saw that improvements were made to the FP sensor as well I was pretty excited, but I didn't notice any improvement until I removed the screen protector. As others have mentioned Samsung really needs to add haptics to it.
    08-24-2019 09:11 PM
  2. o4liberty's Avatar
    I feel the same I only use the sensor to access some apps not to get into device. They need an update to fix this or call Google and have them fix it lol. This feature need to work as advertised.
    General Tso likes this.
    08-24-2019 09:13 PM
  3. Jewels81's Avatar
    Sorry your's is not working well. Mine works 99% of the time. Maybe they will do another update soon.
    08-24-2019 09:13 PM
  4. pool_shark's Avatar
    Mine works fine too, not as quickly as the note 8, but even with a 3rd party screen protector, it works fine.
    kevinpleasants and LadyEpic like this.
    08-24-2019 09:18 PM
  5. athenatp's Avatar
    I really have to press on it for it to work which is half way frustrating. Not as quick as the N8.
    08-24-2019 09:20 PM
  6. smooth4lyfe's Avatar
    I was seriously considering boxing it back up and then I decided to remove the factory screen protector to see if that helped and it has gone from frustrating to usable. Samsung, in my opinion has always had the worst traditional FP sensors so I was very skeptical about how well their in-screen version would work. When I received the August security patch on day 2 and saw that improvements were made to the FP sensor as well I was pretty excited, but I didn't notice any improvement until I removed the screen protector. As others have mentioned Samsung really needs to add haptics to it.
    I heard someone say that if you register the same finger 2wice, it reads much better
    08-24-2019 09:34 PM
  7. buzzy3970's Avatar
    Would definitely take the suggestion above. Only time I have a problem is when I don't rest my finger in the right spot. Other than that it's spot on.
    linkiik121 likes this.
    08-24-2019 10:26 PM
  8. Almeuit's Avatar
    Try re-registering your fingerprints to see if it helps.
    08-24-2019 10:38 PM
  9. Hermes Hidayat's Avatar
    Working well on mine...just have to remember where the FPS is located...
    Relletti likes this.
    08-24-2019 11:09 PM
  10. durandetto's Avatar
    My S10+ was horrible and my note is 10x better. Not sure if it's a quality control issue or what. I even left the screen protector on this time. Maybe try to swap the phone for another one. I tried every trick out there on my S10 and it made little difference to the accuracy. It's definitely slower than the note 9, but at least it's more accurate this time around.
    08-24-2019 11:17 PM
  11. nuangel2's Avatar
    Works well on mine
    08-24-2019 11:18 PM
  12. Moonliterider's Avatar
    Working really well on mine! It's much better than my S10+!
    08-24-2019 11:21 PM
  13. o4liberty's Avatar
    Just tried to redo my fingerprint using the same one twice and still doesn't work as it's advertised. Any other thoughts.
    08-24-2019 11:46 PM
  14. arunma's Avatar
    Sorry that it's not working for some people. I had the S10+ and the FPS was pretty bad. It was equally bad on my first afternoon with the Note 10+, but after the software update it's actually gotten a lot better. The past couple days it's been pretty rare for me to get FPS failures.
    08-24-2019 11:56 PM
  15. me just saying's Avatar
    everybody needs to quit giving the fingerprint sensor the finger. it may not be perfect but we are stick with it. :-) I am not happy with it either. wish it was like the note 8 but maybe with usage, I can figure how to make it work better for me.
    08-24-2019 11:58 PM
  16. arunma's Avatar
    everybody needs to quit giving the fingerprint sensor the finger. it may not be perfect but we are stick with it. :-) I am not happy with it either. wish it was like the note 8 but maybe with usage, I can figure how to make it work better for me.
    Heh, actually I'll go further. Having it back in the front, and in the screen is preferablee to any of the prior configurations. I would have it no other way!

    (Other than to have it be more reliable)
    08-25-2019 12:12 AM
  17. Dimas de Leon's Avatar
    I turned LIFT TO WAKE on and have the face scanner as an unlocking option as well. When I pick up my phone, the face scanner unlocks it before I get time to place my finger in the correct FPS location.
    08-25-2019 12:32 AM
  18. mach1man's Avatar
    I registered both my thumbs twice and it seems to work 99% of the time. I would try that and make sure with each lift of the finger you move just a little
    08-25-2019 12:50 AM
  19. zipro's Avatar
    Weird, mine works extremely fast, usually a short tap is enough to unlock the phone. Probably about double as fast as on the S10+
    stephenrus and rsmin like this.
    08-25-2019 12:54 AM
  20. robertopod1968's Avatar
    Works good for me but it's nowhere close to iPhone face unlock thing. Trying to find a spot to touch versus just looking at your phone. No contest.
    08-25-2019 04:30 AM
  21. miamiborn79's Avatar
    Works good for me but it's nowhere close to iPhone face unlock thing. Trying to find a spot to touch versus just looking at your phone. No contest.
    The Notes face unlock is instant too.
    stronggeek and stephenrus like this.
    08-25-2019 04:50 AM
  22. ladiinay's Avatar
    To get it to work correctly I had to register both thumbs twice. You can register four fingers. I'll most likely use my thumbs so I registered them twice and it seems to work more often now. Also running the update after setting up the device helped it work better too.
    08-25-2019 05:02 AM
  23. o4liberty's Avatar
    Still have to press too hard to get it to work.
    08-25-2019 05:21 AM
  24. jlangner's Avatar
    On S10+ I would have a lot of fails but so far on Note 10+ I am close to 99%. I know on S10 people had better luck adding same fingerprint to multiple entries.
    08-25-2019 07:17 AM
  25. jettie1767's Avatar
    It's not the greatest but I can live with it. I had setup trusted places and devices so that helps. I only need to use the fingerprint unlock when I'm out and about.
    me just saying likes this.
    08-25-2019 07:28 AM
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