09-17-2019 06:26 PM
29 12
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  1. Twigg4075's Avatar
    Every review and unboxing video I've seen shows the included earbuds with a USB-C connector.

    I got my Note 10+ through Sprint if that makes a difference?
    09-04-2019 11:45 PM
  2. anon(7901790)'s Avatar
    Every review and unboxing video I've seen shows the included earbuds with a USB-C connector.

    I got my Note 10+ through Sprint if that makes a difference?
    You need to talk to Sprint. It looks like it repackaged your phone with the wrong earbuds.
    09-04-2019 11:52 PM
  3. bandofbrothers2112's Avatar
    Somebody wasn't paying attention when putting the accessories in the box !!

    I hope they don't request that everything has to be sent back just to get the correct earphone type.
    09-05-2019 12:04 AM
  4. anon(7901790)'s Avatar
    Sprint probably borked it up. The carriers repackage devices in their own carrier branded packaging. Sprint probably had leftover earbuds from the S10 packaging.
    09-05-2019 12:07 AM
  5. Casey Cheung's Avatar
    Serious? Wow. I just got my Note 10+ from the Microsoft store and the earphones came with a USB-C outlet to plug into bottom of phone.
    Twigg4075 likes this.
    09-05-2019 12:34 AM
  6. bandofbrothers2112's Avatar
    Sprint probably borked it up. The carriers repackage devices in their own carrier branded packaging. Sprint probably had leftover earbuds from the S10 packaging.
    Why Carriers / Networks do this is beyond me.
    09-05-2019 12:48 AM
  7. anon(7901790)'s Avatar
    It's about brand marketing.
    eyedoc2020 likes this.
    09-05-2019 12:49 AM
  8. Twigg4075's Avatar
    There was nothing 'Sprint' on the box at all. My wife picked up the phone for me and she watched as they literally cut the two sticker seals and just turned it on to transfer everything from my old phone. Everything in the box didn't seem disturbed at all.

    I should mention that I reached out to Samsung on Twitter and they responded with:
    "Hey there, packaging and accessories are subject to change between carriers and countries."
    09-05-2019 12:56 AM
  9. KupKrazy's Avatar
    Sprint probably borked it up. The carriers repackage devices in their own carrier branded packaging. Sprint probably had leftover earbuds from the S10 packaging.
    As far as I know, only ATT does this in the US.
    Twigg4075 likes this.
    09-05-2019 01:16 AM
  10. da7thsign's Avatar
    I was soo bummed when the guys at Best Buy pulled out my preorder and my phone was in one if those generic ATT boxes. And o top it off, the guy that set up my phone didnt even have the decency to cut my tabs, he just ripped them off so now my boxes have ugly sides.
    09-05-2019 01:41 AM
  11. CKwik240's Avatar
    I'm thinking that carriers that use their own packaging receive the product packaged in bulk to reduce the cost of doing this. The accessories probably arrive the same way. So it would be hard to determine if the error occurred with the carrier or the manufacturer.
    09-05-2019 02:32 AM
  12. Twigg4075's Avatar
    Anyone else here also in the U.S. with Sprint?
    toenail_flicker likes this.
    09-05-2019 02:36 AM
  13. anon(7901790)'s Avatar
    I'm Verizon. The only thing indicating it's Verizon is the SKU on the label has VZ in it.
    09-05-2019 02:40 AM
  14. Twigg4075's Avatar
    I'm specifically asking if anyone else with Sprint got hosed with 3.5 mm earbuds?
    09-05-2019 03:44 AM
  15. toenail_flicker's Avatar
    And o top it off, the guy that set up my phone didnt even have the decency to cut my tabs, he just ripped them off so now my boxes have ugly sides.
    this is why no one touches my devices but me. heathen!
    09-05-2019 08:41 AM
  16. Venom0642's Avatar
    I'm specifically asking if anyone else with Sprint got hosed with 3.5 mm earbuds?
    Wow that sucks sorry to hear that , My AT&T Note10 Plus did come with the ear buds with type C on it, And i can verify that on Sprint one of my co workers got the ear buds with type C as well.
    I would complain and tell them to send you the right ear buds and make sure you say no i am not returning my phone for ear phones to get replaced.
    kevinpleasants and Twigg4075 like this.
    09-05-2019 12:04 PM
  17. Twigg4075's Avatar
    The problem now is that the store never seems to answer the phone. Bah!
    09-05-2019 09:29 PM
  18. Tha Capn's Avatar
    I'm with Sprint and I received the earbuds with the USB-C connector. I got the 10+. You're the first person that I heard that received the 3.5 jack. That sucks that Samsung said that to you. I would go back to the store and see what they have to say. Or at least call them.
    Twigg4075 likes this.
    09-05-2019 09:38 PM
  19. DARK Vader777's Avatar
    Take the whole thing back. Demand a new phone and all.
    Who do they think they are. The amount of money youn are paying and someone just slings whatever headphones they wanted in your box.

    Don't trust Sprint. If you know like I know you'll give all that back and tell them I want a brand new phone with the correct headphones in the box.
    Then unbox it in front of them. Just Bring everything with you.
    You could call customer care first but they'd just **** you off.
    Kindly ask for the right packaging for the phone you brought.
    toenail_flicker and Twigg4075 like this.
    09-05-2019 11:00 PM
  20. Twigg4075's Avatar
    I went into the store the other day and they were as baffled as I was. The rep went into the back and crabbed the correct headphones out of another box and gave them to me without issue.

    I wonder if my phone was in of the earlier shipments. Didn't Samsung make the headphone change last minute?

    Either way, it's all good now. Thanks for the responses everyone.
    09-14-2019 02:35 PM
  21. Andrew Read1's Avatar
    Sprint probably borked it up. The carriers repackage devices in their own carrier branded packaging. Sprint probably had leftover earbuds from the S10 packaging.
    Thankfully that doesn't happen in the uk.
    09-14-2019 02:43 PM
  22. smooches680's Avatar
    Every review and unboxing video I've seen shows the included earbuds with a USB-C connector.

    I got my Note 10+ through Sprint if that makes a difference?
    Wow so sorry to hear that. I also have Sprint and I placed my order online and my included earbuds came with a USB C connector.
    09-14-2019 03:18 PM
  23. wdfrancis58's Avatar
    I'm specifically asking if anyone else with Sprint got hosed with 3.5 mm earbuds?
    I have Sprint and mine came with the proper ear buds.
    Twigg4075 likes this.
    09-14-2019 06:54 PM
  24. DARK Vader777's Avatar
    I went into the store the other day and they were as baffled as I was. The rep went into the back and crabbed the correct headphones out of another box and gave them to me without issue.

    I wonder if my phone was in of the earlier shipments. Didn't Samsung make the headphone change last minute?

    Either way, it's all good now. Thanks for the responses everyone.
    As long as you're happy that's what matters.
    09-14-2019 10:06 PM
  25. Williamspa1's Avatar
    I have Sprint. I picked mine up on the day it was delivered to the store. I watched the guy open the box. They didn't repackage anything.
    Twigg4075 likes this.
    09-14-2019 10:50 PM
29 12

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