New Worrying Behavior

[Katrina White1]

Have u tried resetting the Spen? When I first got mine, it wasn't performing the remote functions, so I reset it. Works as intended ever since.

 

[rabernet]

Have u tried resetting the Spen? When I first got mine, it wasn't performing the remote functions, so I reset it. Works as intended ever since.

How do you re-set it?

 

[jhimmel]

Settings/Advanced Features/S Pen/Air actions/3 dots top right/Reset S Pen

How do you re-set it?

 

[rabernet]

Settings/Advanced Features/S Pen/Air actions/3 dots top right/Reset S Pen

Thanks - sadly - that didn't fix it. They don't have Aura Glow at the store, so they are shipping me a new phone. Until then, I have a strobe light for a phone. Sigh......

It's shipping overnight, they just can't say if it's shipping TODAY.

 

[Vizi]

Thanks - sadly - that didn't fix it. They don't have Aura Glow at the store, so they are shipping me a new phone. Until then, I have a strobe light for a phone. Sigh......

It's shipping overnight, they just can't say if it's shipping TODAY.

Will it stop if you take the pen out and leave it out? Until you get your new phone, that might help with the problem.

 

[7h3d34f0n3]

How do you re-set it?

Owners manual page 59

 

[rabernet]

Will it stop if you take the pen out and leave it out? Until you get your new phone, that might help with the problem.

I'll give that a try - I just don't want it to "fuss" at me that I've left it out.

And now......it's behaving....for now. But I think I'm going to still do the exchange since I'm in the 14 day window to do so. My luck, it will be fixed for now, and then start doing it again.

 

[rabernet]

Owners manual page 59

Oh.....of course.....that thing I never read! LOL Thanks!!!

 

[galaxyfive]

Oh.....of course.....that thing I never read! LOL Thanks!!!

Until help arrives -In settings /advanced features/s pen/pen proximity alert (toggle off) when s pen is removed (select do nothing)

 

[bbgpsuser]

Another thing you can try until you get it sorted it to go to Settings -> Advanced features -> S Pen and disable "Screen off memo".

 

[Fr0gburp3r]

Before you exchange it, have you attempted to factory reset. Wipe everything including the cache partition?

 

[bassjo]

Oh, in that case, Verizon will probably just replace it

Yep, they'll replace it with a "used" device.

 

[msm0511]

Yep, they'll replace it with a "used" device.

The good thing about it being so new is that you're more likely to get a new device instead of refurb.

 

[bassjo]

The good thing about it being so new is that you're more likely to get a new device instead of refurb.

With Verizon I wouldn't count on it. I've argued with them many time in the past when I've had issues with a phone and though it was only a few days/ week old they replaced it with a "certified used" phone. I was PO'ed to say the least.

 

[rabernet]

Before you exchange it, have you attempted to factory reset. Wipe everything including the cache partition?

I did try a factory reset - don't know abou the cache partition. At the time, I was still having issues, now I'm not. But I'm a little gun shy that it will start mis-behaving again. The replacement phone is coming tomorrow.

 

[msm0511]

With Verizon I wouldn't count on it. I've argued with them many time in the past when I've had issues with a phone and though it was only a few days/ week old they replaced it with a "certified used" phone. I was PO'ed to say the least.

I've had the same thing happen through Apple. I've luckily never had to get any of my Android phones replaced.

 

[rabernet]

The good thing about it being so new is that you're more likely to get a new device instead of refurb.

I hope so - they did have to bill a new phone at full price to my account and then will credit it when they receive my phone back. I'll probably check and see if I can turn it in at my Verizon store rather than ship it.

 

[rabernet]

With Verizon I wouldn't count on it. I've argued with them many time in the past when I've had issues with a phone and though it was only a few days/ week old they replaced it with a "certified used" phone. I was PO'ed to say the least.

How will I know whether it is, when it arrives tomorrow - will it be clearly marked as certified used? They've got it showing as billing as a new phone (so now technically I have two Note + at the same montly payment until I return this one).

 

[bassjo]

How will I know whether it is, when it arrives tomorrow - will it be clearly marked as certified used? They've got it showing as billing as a new phone (so now technically I have two Note + at the same montly payment until I return this one).

Well if it's a new device it should probably come in it's retail packaging, if it's a refurb it'll show up in a plain cardboard box with no accessories.

 

[rabernet]

Well if it's a new device it should probably come in it's retail packaging, if it's a refurb it'll show up in a plain cardboard box with no accessories.

Thank you!