10-11-2019 10:12 PM
31 12
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  1. trav2448's Avatar
    I just noticed today that the Always on Display is not turning off when the phone is in my pocket. Is anyone else noticing this? My Note 9 used to do this
    09-25-2019 08:04 PM
  2. LuckiestLiz's Avatar
    I just noticed today that the Always on Display is not turning off when the phone is in my pocket. Is anyone else noticing this? My Note 9 used to do this
    Check settings, display, and the "accidental touch protection" - do you have it enabled? I don't recall if it was on or off by default.

    Edit - I apologize, scanned quick and missed the AOD somehow? Not sure if that applies... I know I keep my AOD set to tap to display, and then I always have that setting enabled and haven't had any issues.
    09-25-2019 08:18 PM
  3. kj11's Avatar
    How could you have possibly discovered this?
    bhatech likes this.
    09-25-2019 08:33 PM
  4. toenail_flicker's Avatar
    How could you have possibly discovered this?

    hmmm...
    09-25-2019 08:37 PM
  5. trav2448's Avatar
    AOD takes a second to come back on once you remove from your pocket or it did on my note 9. Also you used to be able to put your phone face down and it turn aod off but it doesn't do that either. Anyway I found some threads in the s10 forum from back in March with people having the exact same issue but there was no conclusion reached on any of those. So I contacted Samsung support and apparently this is not a feature in the newer phones. I'm assuming they are meaning the S10 and Note 10 models
    Serkle K likes this.
    09-25-2019 10:07 PM
  6. gernerttl's Avatar
    Do you have smart lock enabled? I use smart lock and I've pulled my phone out of my pocket and it is unlocked and the display turned on. Sometimes with an app open.

    I don't have AOD turned on during the day. It just turns off the display when it times out after a minute.
    09-26-2019 01:00 AM
  7. Lepa79's Avatar
    AOD takes a second to come back on once you remove from your pocket or it did on my note 9. Also you used to be able to put your phone face down and it turn aod off but it doesn't do that either. Anyway I found some threads in the s10 forum from back in March with people having the exact same issue but there was no conclusion reached on any of those. So I contacted Samsung support and apparently this is not a feature in the newer phones. I'm assuming they are meaning the S10 and Note 10 models
    This is not true. My Note 10+ AOD turns off when the phone is face down and when it is in my pocket. Well it used to and now seeing your thread I noticed it doesn't do that any more. I think it probably stopped after the September security update!!!

    Anyone else can check and report back? This sucks because AOD should not be on consuming power if the phone is in my pocket.
    trav2448 and xmsxphantasyx like this.
    09-26-2019 06:54 AM
  8. Gary02468's Avatar
    I think it probably stopped after the September security update[.]

    Anyone else can check and report back? This sucks because AOD should not be on consuming power if the phone is in my pocket.
    Which firmware do you have? (There are multiple firmwares out there with the September security update.)

    I have the N975U1 ASHE firmware, and I just confirmed that my AOD does turn off after a minute or so in my pocket. It takes a second or so to turn back on after I pull out the phone.
    09-26-2019 09:39 AM
  9. Lepa79's Avatar
    Which firmware do you have? (There are multiple firmwares out there with the September security update.)

    I have the N975U1 ASHE firmware, and I just confirmed that my AOD does turn off after a minute or so in my pocket. It takes a second or so to turn back on after I pull out the phone.
    Thanks for confirming, mine definitely stopped recently. Probably after the September security patch. I am sure it was working before.

    AOD not turning off when phone is in my pocket-smartselect_20190926-103609_settings.jpeg
    09-26-2019 11:37 AM
  10. Relletti's Avatar
    Mine doesn't turn off as well. After the September security patch it just stays on.
    trav2448 likes this.
    09-26-2019 02:14 PM
  11. trav2448's Avatar
    I never thought to check if mine turned off before the September security patch I just assumed it did since my previous phones(Note 8, Note 9) always did. From what I'm reading here it most likely did until the Sept. security patch. I got the Sept. security patch on the 20th and my firmware is N976VVRU1ASHB.
    xmsxphantasyx likes this.
    09-26-2019 02:26 PM
  12. xmsxphantasyx's Avatar
    This is not true. My Note 10+ AOD turns off when the phone is face down and when it is in my pocket. Well it used to and now seeing your thread I noticed it doesn't do that any more. I think it probably stopped after the September security update!!!

    Anyone else can check and report back? This sucks because AOD should not be on consuming power if the phone is in my pocket.
    I'm having this issue as well. I have the Note10+ T-Mobile with the September update. When I first got my phone before the September update, my phone's AOD used to turn off when I close my flip case. I checked this when I first got my phone because I was reading forums and people were saying it didn't work. Then after the September update, I noticed that the AOD will not turn off anymore when I close my flip case or even face down. Now it will just dim when the case is closed but never turn off.
    trav2448 likes this.
    09-26-2019 05:09 PM
  13. Gary02468's Avatar
    I take it back: on closer inspection, my AOD does seem to be on when I pull the phone from my pocket. It's so faint that I didn't notice it before. I'm inclined not to worry about it because the faint intensity uses so little power. But I agree it would make more sense if it shut off completely.
    09-26-2019 06:08 PM
  14. Lepa79's Avatar
    I take it back: on closer inspection, my AOD does seem to be on when I pull the phone from my pocket. It's so faint that I didn't notice it before. I'm inclined not to worry about it because the faint intensity uses so little power. But I agree it would make more sense if it shut off completely.
    Ya. But do you think yours started after September security patch?
    09-26-2019 08:09 PM
  15. Gary02468's Avatar
    Ya. But do you think yours started after September security patch?
    Well, even when I checked the first time, I didn't notice AOD was still on, so I really don't know if it was doing that before the ASHE firmware update.
    09-26-2019 08:17 PM
  16. Lepa79's Avatar
    I just noticed that it seems AOD was updated on 09/19/2019. I would imagine it broke then rather than security patching.
    09-26-2019 08:57 PM
  17. Lepa79's Avatar
    Here is an image showing the date. AOD not turning off when phone is in my pocket-screenshot_20190926-194907_galaxy-20store.jpeg
    09-26-2019 08:59 PM
  18. trav2448's Avatar
    I saw that to so I uninstalled updates for AOD and it didn't help.My current version of AOD is 4.3.28.4 and when I uninstalled the updates it was 4.3.28.2
    09-26-2019 09:00 PM
  19. Lepa79's Avatar
    I saw that to so I uninstalled updates for AOD and it didn't help.My current version of AOD is 4.3.28.4 and when I uninstalled the updates it was 4.3.28.2
    I just did the same and also don't see a difference yet. What the heck?
    09-26-2019 09:57 PM
  20. Galactic Zoo's Avatar
    I have the same issue with my S10 so I turned AOD off. Shame as it is very useful.
    09-27-2019 10:47 AM
  21. Serkle K's Avatar
    I noticed the same thing this morning. I just switched it to tap to show, even though I only have it on from 10PM to 7AM
    09-27-2019 11:23 AM
  22. Relletti's Avatar
    I wonder how long it's going to take sammy to fix this issue? Was hoping it was fixed in the october update.
    10-11-2019 02:02 PM
  23. Lepa79's Avatar
    You guys should use aodNotify. Amazing app. Only turns AOD on when there is a notification. Dismiss and it turns back off. Love it.
    10-11-2019 03:17 PM
  24. Insp_Gadget's Avatar
    Working fine for me. AOD turns off when phone is face-down. It turns back on when I pick it up. I'm on the October 1 security patch. I don't know if it wasn't working prior to that.
    10-11-2019 04:24 PM
  25. msm0511's Avatar
    This has been an issue for a long time. I remember when I had my S8+ many people had problems with it happening. I'd assumed Samsung had fixed it by now. I've never run into it personally.
    10-11-2019 05:14 PM
31 12

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