10-03-2019 01:30 PM
tools
  1. texxkatt's Avatar
    texxkatt
    If I have no app open it works fine.
    If I have an app open the phone rings and pops up as normal but when I answer it it's dead, the call goes to voicemail for the caller and I get nothing but dead air.
    My carrier is Verizon and I bought the phone from Verizon a week ago but it has been doing this since I bought it.
    I have not changed any settings yet.
    10-02-2019 12:03 PM
  2. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Originally Posted by texxkatt
    If I have no app open it works fine.
    If I have an app open the phone rings and pops up as normal but when I answer it it's dead, the call goes to voicemail for the caller and I get nothing but dead air.
    My carrier is Verizon and I bought the phone from Verizon a week ago but it has been doing this since I bought it.
    I have not changed any settings yet.
    Hi, welcome !
    Try in phone app settings by going three dots in the upper right hand corner and tap setting then a roll down to pop up and toggle on , see if that works
    10-02-2019 12:27 PM
  3. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    The phone is a week old - ask Verizon to replace it.
    Laura Knotek likes this.
    10-02-2019 01:00 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Do you have a Game Launcher or Game Tools app or feature? If so, make sure it's not set to prevent interruptions from calls.
    10-03-2019 01:30 PM
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