11-19-2019 11:43 PM
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  1. jadenerd's Avatar
    I bought a pre-owned S7 to use while my Note 10+ is having a new motherboard installed at Samsung and it's painful to use. I didn't realize how lightening fast the 10+, especially compared to this snail of a phone. The quick charging, downloading speed, app opening, are all so appreciated now. Can't wait until it's returned to me.
    10-20-2019 06:58 PM
  2. Lepa79's Avatar
    New motherboard? Wow what happened?

    I had S7 Edge years back. Lag hell and couldn't wait to get rid of it.
    jadenerd and Shaunda12 like this.
    10-20-2019 08:49 PM
  3. jadenerd's Avatar
    New motherboard? Wow what happened?

    I had S7 Edge years back. Lag hell and couldn't wait to get rid of it.
    I was looking for a cheap option to get me through but it's optimal. As to my Note, there's a hardware glitch where the display goes black and nonresponsive during a phone call. YouBreakIFix ruled out the proximity sensor and the LCD and narrowed it down to the motherboard, which only can be repaired/replaced by Samsung. So, it's packed up for shipping tomorrow. Hope they have a quick turnaround.
    10-20-2019 09:06 PM
  4. Lepa79's Avatar
    I was looking for a cheap option to get me through but it's optimal. As to my Note, there's a hardware glitch where the display goes black and nonresponsive during a phone call. YouBreakIFix ruled out the proximity sensor and the LCD and narrowed it down to the motherboard, which only can be repaired/replaced by Samsung. So, it's packed up for shipping tomorrow. Hope they have a quick turnaround.
    Good luck. I shattered my Note 9 screen just few weeks after I got it last year. Samsung did an amazing job getting the phone looking like BRAND NEW. they did an excellent job.
    jadenerd and Alan Sims like this.
    10-20-2019 09:27 PM
  5. jadenerd's Avatar
    Good luck. I shattered my Note 9 screen just few weeks after I got it last year. Samsung did an amazing job getting the phone looking like BRAND NEW. they did an excellent job.
    That's really good to hear. How long was the turn around for you to get your phone?
    hooligan03 likes this.
    10-20-2019 10:05 PM
  6. Lepa79's Avatar
    That's really good to hear. How long was the turn around for you to get your phone?
    Shipping is what takes the longest. 2 days there and 2 days back. I think it was fixed in about couple days. So about week and a half and had the phone back in my position.
    jadenerd likes this.
    10-20-2019 10:08 PM
  7. jadenerd's Avatar
    Shipping is what takes the longest. 2 days there and 2 days back. I think it was fixed in about couple days. So about week and a half and had the phone back in my position.
    That's was I was figuring. It can't be soon enough!
    10-20-2019 10:47 PM
  8. strikeIII's Avatar
    Shouldn't this just be a straight warranty replacement instead of a repair?
    jadenerd and tekjunkie28 like this.
    10-20-2019 11:04 PM
  9. jadenerd's Avatar
    Shouldn't this just be a straight warranty replacement instead of a repair?
    That's a really good question. From what they tell me they have to try to repair it first. My concern with a replacement, also, is that it would be a refurb. So, I welcome any advise.
    10-20-2019 11:32 PM
  10. Hermes Hidayat's Avatar
    I bought a pre-owned S7 to use while my Note 10+ is having a new motherboard installed at Samsung and it's painful to use. I didn't realize how lightening fast the 10+, especially compared to this snail of a phone. The quick charging, downloading speed, app opening, are all so appreciated now. Can't wait until it's returned to me.
    hi,i remember your thread about the screen going black...didnt suspect the motherboard as its a new phone.well i hope your N10 gets well so you can rock with it.
    jadenerd likes this.
    10-21-2019 01:56 AM
  11. Lepa79's Avatar
    That's a really good question. From what they tell me they have to try to repair it first. My concern with a replacement, also, is that it would be a refurb. So, I welcome any advise.
    I would not worry too much. As I said, when they fixed my note 9, I initially thought they gave me a new one lol. Hope they do that type of a job on yours.
    jadenerd likes this.
    10-21-2019 07:13 AM
  12. teecuptech's Avatar
    Seriously, I hope Samsung simply replace the ENTIRE device for you...!
    10-21-2019 08:48 AM
  13. tekjunkie28's Avatar
    What a garbage move. What’s your carrier? Who do you have insurance through? If it was me and I had to send my phone off like that I would be looking at a different manufacturer or carrier. Is this a know hardware issue that is going to be fixed with upcoming builds of the note 10?
    jadenerd likes this.
    10-21-2019 12:10 PM
  14. jadenerd's Avatar
    hi,i remember your thread about the screen going black...didnt suspect the motherboard as its a new phone.well i hope your N10 gets well so you can rock with it.
    Thank you! I'm sure not rocking the S7!
    Hermes Hidayat likes this.
    10-21-2019 06:12 PM
  15. jadenerd's Avatar
    I would not worry too much. As I said, when they fixed my note 9, I initially thought they gave me a new one lol. Hope they do that type of a job on yours.
    Thank you! Here's hoping!
    10-21-2019 06:13 PM
  16. jadenerd's Avatar
    Seriously, I hope Samsung simply replace the ENTIRE device for you...!
    You'd think! I'll keep you updated.
    10-21-2019 06:13 PM
  17. jadenerd's Avatar
    What a garbage move. What’s your carrier? Who do you have insurance through? If it was me and I had to send my phone off like that I would be looking at a different manufacturer or carrier. Is this a know hardware issue that is going to be fixed with upcoming builds of the note 10?
    My carrier is Verizon but I bought an unlocked version from Samsung directly. I'm insured through Samsung. I think what upset me the most was that I had to buy another phone to use while my Note is being repaired. The only thing that insurance is good for is accidental breakage (I've never broken a phone) and coverage out of the warranty period, so if I only keep the phone a year it's useless to me. But that's another issue.

    It isn't a known hardware issue. Both the Samsung rep at Best Buy and IBreakYouFix said that they had not seen another phone with this issue. This isn't the fault of Verizon and I certainly don't want to abandon the Note line. So, I'm at their mercy.
    10-21-2019 06:19 PM
  18. msm0511's Avatar
    I bought an S7 Edge after the Note 7 debacle. I hated that phone probably more than any other phone I've ever had.
    jadenerd and ehosey2 like this.
    10-22-2019 04:03 PM
  19. ehosey2's Avatar
    I bought an S7 Edge after the Note 7 debacle. I hated that phone probably more than any other phone I've ever had.
    I absolutely 100 percent agree with this.
    jadenerd and msm0511 like this.
    10-22-2019 04:12 PM
  20. vimagreg's Avatar
    I had one S7 Edge Special Olympics Edition... It was astonishing but... Terrible experience as well. Loving my Note10+, my first Samsung try since then...
    jadenerd likes this.
    10-22-2019 05:03 PM
  21. wookiee2cu's Avatar
    I was looking for a cheap option to get me through but it's optimal. As to my Note, there's a hardware glitch where the display goes black and nonresponsive during a phone call. YouBreakIFix ruled out the proximity sensor and the LCD and narrowed it down to the motherboard, which only can be repaired/replaced by Samsung. So, it's packed up for shipping tomorrow. Hope they have a quick turnaround.
    Becarful regarding the water resistance once you get it back. Co-worker had the screeen replaced on his S9+ and he dropped it in a pool and the display was messed up after that. He was later told (not sure how accurate it is) that once the device is opened up, the seal is pretty much broken and it is much easier for water to get in there.
    jadenerd likes this.
    10-23-2019 06:36 PM
  22. jadenerd's Avatar
    Becarful regarding the water resistance once you get it back. Co-worker had the screeen replaced on his S9+ and he dropped it in a pool and the display was messed up after that. He was later told (not sure how accurate it is) that once the device is opened up, the seal is pretty much broken and it is much easier for water to get in there.
    I was thinking about this possibility on my way home tonight. I'll have to remember not to use my phone when I'm getting a pedicure. Dang it, just wish they'd give me a new phone.
    10-23-2019 08:44 PM
  23. EMGSM's Avatar
    I bought a pre-owned S7 to use while my Note 10+ is having a new motherboard installed at Samsung and it's painful to use. I didn't realize how lightening fast the 10+, especially compared to this snail of a phone. The quick charging, downloading speed, app opening, are all so appreciated now. Can't wait until it's returned to me.
    I would probably feel the same if I didn't have my Note. Hope you get it back soon.
    10-24-2019 09:11 PM
  24. Samsmome's Avatar
    I bought an S7 Edge after the Note 7 debacle. I hated that phone probably more than any other phone I've ever had.
    I too had the s7 edge it just made me want my note 7 back.
    msm0511 likes this.
    10-24-2019 10:08 PM
  25. msm0511's Avatar
    I too had the s7 edge it just made me want my note 7 back.
    Yeah, it might not have been as bad of a phone as it seemed, but everytime I looked at it all I could think of was how much better my short-lived Note 7 was.
    rsmin and EMGSM like this.
    10-24-2019 10:11 PM
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