text has no sound

[Kent Douglas]

my new note 10+ makes no sound for text, will vibrate, but no sound.in settings , under new messages, then sound I get this . folders are empty. tried uninstalling and reinstalling. rebooting. OS is up to date. I have the same problem with an alarm app. will not let me get to my sounds or ringtones.

 

[anon(10614692)]

Open Samsung Messages then click the 3 dots on the right then click settings then Notifications then click on General Notifications and see if there's a Sound listed if not add one then go back and click on new messages which is right below General Notifications and see what it has listed

 

[Kent Douglas]

That is where i went it is the same under general notification. Same folders no sounds. I can't add to it either

 

[anon(10614692)]

Why are you looking for folders?

 

[Kent Douglas]

I am not. This is what comes up. I just want sounds something is whacky. I can not pick or find sounds like am suppose to

 

[anon(10614692)]

There is no way you should end up there. Please try my step by step instructions again and see if this helps https://us.community.samsung.com/t5/Galaxy-S10/No-message-notification-sound/td-p/739360

 

[Rukbat]

Either use your file manager or connect the phone to a PC (either way does the same thing.) If there's no folder named Notifications (case counts), create one. Choose the sound you want for an incoming text and put it into that folder. Go back to messages and select that notification sound.

(And make sure that your volume levels are all turned up.)