1. Kent Douglas's Avatar
    my new note 10+ makes no sound for text, will vibrate, but no sound.in settings , under new messages, then sound I get this text has no sound-text-no-sound.jpg. folders are empty. tried uninstalling and reinstalling. rebooting. OS is up to date. I have the same problem with an alarm app. will not let me get to my sounds or ringtones.
    11-09-2019 12:33 PM
  2. Galactic Zoo's Avatar
    Open Samsung Messages then click the 3 dots on the right then click settings then Notifications then click on General Notifications and see if there's a Sound listed if not add one then go back and click on new messages which is right below General Notifications and see what it has listed
    Laura Knotek likes this.
    11-09-2019 12:57 PM
  3. Kent Douglas's Avatar
    That is where i went it is the same under general notification. Same folders no sounds. I can't add to it either
    11-10-2019 04:44 AM
  4. Galactic Zoo's Avatar
    Why are you looking for folders?
    11-10-2019 05:12 AM
  5. Kent Douglas's Avatar
    I am not. This is what comes up. I just want sounds something is whacky. I can not pick or find sounds like am suppose to
    11-10-2019 05:23 AM
  6. Galactic Zoo's Avatar
    There is no way you should end up there. Please try my step by step instructions again and see if this helps https://us.community.samsung.com/t5/...nd/td-p/739360
    11-10-2019 04:25 PM
  7. Rukbat's Avatar
    Either use your file manager or connect the phone to a PC (either way does the same thing.) If there's no folder named Notifications (case counts), create one. Choose the sound you want for an incoming text and put it into that folder. Go back to messages and select that notification sound.

    (And make sure that your volume levels are all turned up.)
    11-10-2019 05:11 PM

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