1. DUTCH VanAtlanta's Avatar
    Does anyone have a kluge to activate AT&T HD Voice on an unlocked Note 10+? AT&T Tech Support says they cannot provision it.

    Suggestions? TIA.
    11-21-2019 07:58 PM
  2. Mike Dee's Avatar
    Does anyone have a kluge to activate AT&T HD Voice on an unlocked Note 10+? AT&T Tech Support says they cannot provision it.

    Suggestions? TIA.
    If they don't support HD voice on an unlocked model you're most likely out of luck. It usually has to be enabled at the carrier end first. I'm not sure about AT&T but there's a couple of things they don't support on unlocked models Just to be sure call them again to see if you get a different answer and ask for a Tier 2 tech if you haven't already gone that route. Your other option might be to install the AT&T firmware.
    11-21-2019 08:02 PM
  3. DUTCH VanAtlanta's Avatar
    If they don't support HD voice on an unlocked model you're most likely out of luck. It usually has to be enabled at the carrier end first. I'm not sure about AT&T but there's a couple of things they don't support on unlocked models Just to be sure call them again to see if you get a different answer and ask for a Tier 2 tech if you haven't already gone that route. Your other option might be to install the AT&T firmware.
    Thanks. I've tried 2X and the second time went up to a Level 2. No luck. It's really a shame for such an expensive phone.

    Funny thing is that my previous HTC10 phone was also unlocked, but HD Voice worked on it just fine.
    11-21-2019 08:23 PM
  4. Mike Dee's Avatar
    Yeah,. They support certain unlocked phones but not others.
    @mustang7757 can help you if you're interested in trying to install the AT&T firmware but you probably didn't want the added software and that's most likely why you didn't get it to begin with unless it was because of a better trade-in deal.
    mustang7757 likes this.
    11-21-2019 08:32 PM
  5. mustang7757's Avatar
    As of right now on note 10+ unlocked it doesn't show hd calling on and from what I hear to enable this is put someone sim from a att phone and will register your IMEI to Att servers to activate , or flash the Att software on your unlocked device
    11-21-2019 08:37 PM
  6. Mike Dee's Avatar
    As of right now on note 10+ unlocked it doesn't show hd calling on art from what I hear to enable this is put someone sim from a att phone and will register your IMEI to Att servers to activate , or flash the Att software on your unlocked device
    So if the SIM was from another unlocked phone that supported HD that wouldn't help?
    11-21-2019 08:46 PM
  7. mustang7757's Avatar
    So if the SIM was from another unlocked phone that supported HD that wouldn't help?
    No , it has to be att carrier phone .
    11-21-2019 08:47 PM
  8. Mike Dee's Avatar
    No , it has to be att carrier phone .
    I figured that .. just testing you
    11-21-2019 08:48 PM
  9. mustang7757's Avatar
    I figured that .. just testing you
    Lol ...
    11-21-2019 08:48 PM
  10. DUTCH VanAtlanta's Avatar
    Thanks guys. A bit of a disappointment for such an expensive phone.

    My wife has a locked ATT iPhone. Would putting her SIM in my Note 10+ enable the HD Voice on it? Or would the fact that her iPhone is locked preclude that?
    11-22-2019 06:42 AM
  11. Mike Dee's Avatar
    Thanks guys. A bit of a disappointment for such an expensive phone.

    My wife has a locked ATT iPhone. Would putting her SIM in my Note 10+ enable the HD Voice on it? Or would the fact that her iPhone is locked preclude that?
    I don't think iPhones are locked. It's worth a try
    11-22-2019 08:24 AM
  12. DUTCH VanAtlanta's Avatar
    I don't think iPhones are locked. It's worth a try
    Hers is.
    11-22-2019 08:33 AM
  13. strikeIII's Avatar
    Thanks guys. A bit of a disappointment for such an expensive phone.

    My wife has a locked ATT iPhone. Would putting her SIM in my Note 10+ enable the HD Voice on it? Or would the fact that her iPhone is locked preclude that?
    That might work. Put the SIM in the iPhone and make sure AT&T provisions the iPhone on your account. Once that is done then put the SIM back into your Note. I swap between Android and iPhones often that HD Voice and WiFi calling will continue to work. This includes swapping with an Unlocked Pixel 2XL and Pixel 4.
    11-22-2019 11:04 AM
  14. Mike Dee's Avatar
    That might work. Put the SIM in the iPhone and make sure AT&T provisions the iPhone on your account. Once that is done then put the SIM back into your Note. I swap between Android and iPhones often that HD Voice and WiFi calling will continue to work. This includes swapping with an Unlocked Pixel 2XL and Pixel 4.
    With regard to the Pixel, I read somewhere that HD works on AT&T normally. That could be bad information.
    11-22-2019 12:46 PM
  15. strikeIII's Avatar
    With regard to the Pixel, I read somewhere that HD works on AT&T normally. That could be bad information.
    From my understanding HD Voice is supported on unlocked Pixels but not WiFi Calling. Unless you get it working on an AT&T branded device first.
    11-22-2019 12:53 PM
  16. Mike Dee's Avatar
    From my understanding HD Voice is supported on unlocked Pixels but not WiFi Calling. Unless you get it working on an AT&T branded device first.
    Got it.... Thanks. Sure wish they made compatibility easier or least more transparent.
    11-22-2019 03:44 PM
  17. strikeIII's Avatar
    Got it.... Thanks. Sure wish they made compatibility easier or least more transparent.
    For real. Depending on who you talk to it's always different. But since most customer service reps don't even know themselves they just say that no Unlocked device is supported on any feature.
    11-22-2019 03:50 PM
  18. mustang7757's Avatar
    For real. Depending on who you talk to it's always different. But since most customer service reps don't even know themselves they just say that no Unlocked device is supported on any feature.
    That's true!
    11-22-2019 05:29 PM

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