1. BJB1's Avatar
    I bought my first Whitestone Dome protector a few months ago based on the review here and loved it. Since then, I have recommended it and also bought multiple ones for various phones I help people with and have installed. I have also had to remove 3 or 4 due to cracks and have done so without an issue. I have probably done 4 removals and 10 installs.

    Now this last time I tried to remove one from my Note 10+. no matter how careful I was all 4 sides cracked before complete removal. First time that has ever happened. I have a section in the middle of the phone that is not coming up with the usual guitar pick method or some old plastic cards from long-ago protectors.

    Support from WS just sent me the standard removal instructions which do not help. I know how do do it when it works correctly, but I have an issue where of course I cannot use the normal method.

    I was hopeful Whitestone would provide some specific suggestions but I am reaching out here for ideas as they have not. I have read about heating it up (but may hurt the phone), using alcohol and letting alcohol seep in to the edges (but someone said it may hurt the ameo coating on the glass screen- true?), some specific UV goop remover that I just saw a picture of, using teeth floss string dipped in alcohol and sawing it under the glass (same issue with the liquid, does it hurt the screen?).

    One thought about alcohol....if that really does hurt the screen, why is it provided to clean screens before we install protectors?

    Anyway, looking for some quick ideas. I so liked that protector until I ran into this.
    I know I am not the first to run into this, but I do not see a consensus on the best way to remove without hurting the screen. And the pretty videos about how easy they are to remove.....well.... they do not help.

    Thanks,
    BJB1
    12-04-2019 04:22 PM
  2. BJB1's Avatar
    I bought my first Whitestone Dome protector a few months ago based on the review here and loved it. Since then, I have recommended it and also bought multiple ones for various phones I help people with and have installed. I have also had to remove 3 or 4 due to cracks and have done so without an issue. I have probably done 4 removals and 10 installs.

    Now this last time I tried to remove one from my Note 10+. no matter how careful I was all 4 sides cracked before complete removal. First time that has ever happened. I have a section in the middle of the phone that is not coming up with the usual guitar pick method or some old plastic cards from long-ago protectors.

    Support from WS just sent me the standard removal instructions which do not help. I know how do do it when it works correctly, but I have an issue where of course I cannot use the normal method.

    I was hopeful Whitestone would provide some specific suggestions but I am reaching out here for ideas as they have not. I have read about heating it up (but may hurt the phone), using alcohol and letting alcohol seep in to the edges (but someone said it may hurt the ameo coating on the glass screen- true?), some specific UV goop remover that I just saw a picture of, using teeth floss string dipped in alcohol and sawing it under the glass (same issue with the liquid, does it hurt the screen?).

    One thought about alcohol....if that really does hurt the screen, why is it provided to clean screens before we install protectors?

    Anyway, looking for some quick ideas. I so liked that protector until I ran into this.
    I know I am not the first to run into this, but I do not see a consensus on the best way to remove without hurting the screen. And the pretty videos about how easy they are to remove.....well.... they do not help.

    Thanks,
    BJB1
    Since Android Central reviewed the product perhaps there is someone there that can assist and get me in contact with someone?
    Just a thought...

    Seems like with an issue like this, they should be very specific about what should be done. But I need to use my phone....

    BJB1
    12-04-2019 04:55 PM
  3. j_hansen's Avatar
    How about gently heating up first with a hair dryer (not a real heat gun)
    Phone/screen can take a fair amount of heat fron the phone itself so a hair dryer might just be enough to then using the credit card method
    12-05-2019 04:46 AM
  4. BJB1's Avatar
    How about gently heating up first with a hair dryer (not a real heat gun)
    Phone/screen can take a fair amount of heat fron the phone itself so a hair dryer might just be enough to then using the credit card method
    Thanks for the reply and tip. Their suggestion was indeed that, a hair dyer and a credit card. I did this...... It took a long time, but I did get it off. It is not like heating it made it just come right off.....it just loosened up the edges enough to allow me to scrape small pieces off and had to do multiple times.

    My concern and question is still how to avoid this in the future? I have removed 3 or 4 before and none were even close to as bonded on as this. And I timed the UV curing spot on... Don't understand why so different.

    Thanks,
    BJB1
    12-05-2019 11:57 AM

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