1. OMGWOWLOLZ's Avatar
    We recently upgraded my grandmother to a Samsung Galaxy Note 10+(please keep in mind she is old, not tech savvy, easily confused and has trouble with her memory). I have her using the default phone app the phone came with.
    The problem I'm running into with her is that when she receives an incoming call, if she is actively using her phone when she receives the call, the call appears in the top half of her screen like a notification. If she isnt using her phone the call takes up the entire screen. The difference in appearance causes her confusion. (Especially since one is a tap to answer and one is a swipe to answer). I figured out how to make them both tap to answer but I'm stuck trying to figure out how to make it so an incoming call looks the same regardless of if she is actively using her phone or not. Ideally it would appear across the whole screen. Hopefully my question makes sense, thank you for reading this far
    01-25-2020 04:29 PM
  2. mustang7757's Avatar
    Hi , welcome! I'm moving this to the Note 10 forums for better visibility.
    OMGWOWLOLZ likes this.
    01-25-2020 04:31 PM
  3. mustang7757's Avatar
    If you go to the phone app tap.3 dots upper right corner and tap call.pop.up.where I circled with my screenshot you can make it come full screenHow to make incoming calls appear the same-20200125_163259.jpegHow to make incoming calls appear the same-screenshot_20200125-163228_call-20settings.jpeg
    B. Diddy likes this.
    01-25-2020 04:34 PM
  4. OMGWOWLOLZ's Avatar
    Oh perfect! Thank you so much for your help!
    mustang7757 likes this.
    01-25-2020 04:41 PM
  5. mustang7757's Avatar
    Oh perfect! Thank you so much for your help!
    Your welcome!
    OMGWOWLOLZ likes this.
    01-25-2020 04:42 PM
  6. j_hansen's Avatar
    Would there be a point in also putting the phone in Easy Mode?
    01-26-2020 05:55 AM
  7. trucksmoveamerica#AC's Avatar
    I put this on my mother's phone. It helps keep the phone simple. The WhatsApp button is customizable to put what she uses most. You can set it up to long press to activate the screen touch and keyboard making accidental touches go away. You can adjust the length of long touch to desired time. You can adjust the size of icons, print and so on. It appears to work good and it's free with a donate option if you choose to do so.

    https://sites.google.com/prod/view/baldphone
    01-26-2020 09:02 AM

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