1. lizette1222's Avatar
    I have noticed that sometimes my phone stays on longer than the screen timer I set it to. Today I took my phone off the charger and I guess I got on the internet real fast and put it down. I came back an hour later to get my phone and it was still on, the screen never timed out. I have it set to 15 seconds. I don't know how to fix this issue. Any help? Thanks
    02-19-2020 12:03 AM
  2. mustang7757's Avatar
    02-19-2020 12:10 AM
  3. lizette1222's Avatar
    It's been happening for a while, but I haven't made nothing of it till today when the screen stayed on for an hour...usually I'm next to my phone to turn it the screen off when I see that's been on for longer than usual
    02-19-2020 12:14 AM
  4. lizette1222's Avatar
    I'm trying to find the setting where it detects if your looking at your screen and it keeps it on. I just can't seem to find it. I want to try that, maybe that is keeping my screen on.
    02-19-2020 12:18 AM
  5. mustang7757's Avatar
    I'm trying to find the setting where it detects if your looking at your screen and it keeps it on. I just can't seem to find it. I want to try that, maybe that is keeping my screen on.
    That's in settings>advanced feature >motion and gestures>smart stay

    But you have to keep looking at it , I dont think that's your issuePhone not timing out-screenshot_20200219-012004_settings.jpeg
    02-19-2020 12:21 AM
  6. mustang7757's Avatar
    You have any new apps you recently downloaded?
    02-19-2020 12:21 AM
  7. lizette1222's Avatar
    No, no new apps.
    02-19-2020 12:22 AM
  8. mustang7757's Avatar
    You can put it in safe mode see if its happening?
    02-19-2020 12:24 AM
  9. lizette1222's Avatar
    It's weird it seems like it only happens when I'm on Samsung browser. . I just tried it and yup it stays on.
    02-19-2020 12:25 AM
  10. mustang7757's Avatar
    So something going on in the Samsung browser, try clearing its data,cache and force stop it
    02-19-2020 12:28 AM
  11. lizette1222's Avatar
    Ok will try that...thanks
    02-19-2020 12:28 AM
  12. mustang7757's Avatar
    02-19-2020 12:29 AM
  13. lizette1222's Avatar
    Ok that seemed to work!!
    mustang7757 likes this.
    02-19-2020 12:32 AM
  14. mustang7757's Avatar
    02-19-2020 12:36 AM

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