1. Deputy1's Avatar
    I have an unlocked Note Ten Plus in the USA. My phone is stuck on the December security patch, and suddenly my Netflix app says it is not compatible with my phone. I'm sure there has been more recent security updates than December. I did a factory reset, to no avail. Any suggestions? Thanks.
    03-04-2020 04:48 AM
  2. msm0511's Avatar
    I have an unlocked Note Ten Plus in the USA. My phone is stuck on the December security patch, and suddenly my Netflix app says it is not compatible with my phone. I'm sure there has been more recent security updates than December. I did a factory reset, to no avail. Any suggestions? Thanks.
    What carrier are you on?

    Edit: I just noticed you mentioned unlocked in the post...my bad.
    03-04-2020 08:18 AM
  3. srgonu's Avatar
    Try updating through smart switch mobile using PC.
    03-04-2020 08:34 AM
  4. wbcolon's Avatar
    I'm using unlocked on t mobile and I have the latest updates.
    03-04-2020 04:46 PM
  5. kevinpleasants's Avatar
    Try clearing cache and doing a force stop on the Netflix app. If that doesn't work uninstall Netflix then restart your phone and reinstall Netflix.
    03-05-2020 07:36 AM

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