1. BobbyH55's Avatar

    If I reset to Factory settings, I will lose the lose the Android 'pushed' updates from 4.0 to 4.2 to 4.4.2.. How, or where, can I go to re-update? [NOT rooted]

    09-24-2016 09:21 AM
  2. Javier P's Avatar
    The factory reset will delete all your personal information but the OS will be untouched, keeping the latest version that you installed.
    09-24-2016 09:23 AM
  3. BobbyH55's Avatar
    Thanks for that, Javier. But I thought the whole idea of a 'factory reset' was to clear out EVERYTHING I had done to the phone since purchase, and put it back to 'as new', i.e. Android 4.0 (and factory Apps only) ??? Bobby
    09-24-2016 09:29 AM
  4. Javier P's Avatar
    The phone doesn't keep the original OS image so there's no way to 'go back' to an older version with just a factory reset. Any other change you did will be removed, including updates for the apps that came preinstalled.
    09-24-2016 09:42 AM
  5. BobbyH55's Avatar
    OK. Thanks.
    09-24-2016 10:03 AM

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