I had to have my Note II replaced after a recent security update kept forcing my phone to reboot. The replacement came in and like another user here the bezel has begun to pull away. Verizon sent me a replacement for this so it didn't get worse and it was totally their call. The replacement arrived and there are scratches all over the chrome looking bezel. Even one you can see in the following image. You can feel this as its all the way through the chrome and under the Verizon logo. There's more like this so keep in kind its only a sample.
After I got this I called without activating sending them the images. They wanted to send a replacement rather than notate the account. Replacement arrives today and all is good. Except 4 hours after activation when I'm making a call the phone turns off. Won't turn on. Pulled battery and tried again with no luck. Put battery in old phone and it worked. So after thirty minutes I got phone back on. But now I can't make any calls as it says dialing than quits and texts won't come or send. Remove SIM and place in old phone and calls work fine. Switch back and no go. Master resets and nothing helps.
Another phone is on the way. I'm tired of this. The damage is all around phone and image shows one chip. Its worse than camera looks. Under VZW button and kooks white from the flash.
Any idea why a phone would turn off, take forever to turn on, than not make or receive calls? Internet and 4G worked though. And yes I know I'm picky about device condition but a replacement should not look as if a knife drilled into it once much less multiple times. I just can't believe I can't make or receive calls and texts on that device after it randomly turned off.
Sent from my SCH-I605 using Tapatalk 2
After I got this I called without activating sending them the images. They wanted to send a replacement rather than notate the account. Replacement arrives today and all is good. Except 4 hours after activation when I'm making a call the phone turns off. Won't turn on. Pulled battery and tried again with no luck. Put battery in old phone and it worked. So after thirty minutes I got phone back on. But now I can't make any calls as it says dialing than quits and texts won't come or send. Remove SIM and place in old phone and calls work fine. Switch back and no go. Master resets and nothing helps.
Another phone is on the way. I'm tired of this. The damage is all around phone and image shows one chip. Its worse than camera looks. Under VZW button and kooks white from the flash.
Any idea why a phone would turn off, take forever to turn on, than not make or receive calls? Internet and 4G worked though. And yes I know I'm picky about device condition but a replacement should not look as if a knife drilled into it once much less multiple times. I just can't believe I can't make or receive calls and texts on that device after it randomly turned off.
Sent from my SCH-I605 using Tapatalk 2
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