01-22-2016 01:11 AM
30 12
  1. AustinTech's Avatar
    My Note 2 has a serious problem! I can't hang up on calls.

    I dial a number and lets say I want to hang up before the call goes to VM -or the conversation is over and I want to hang up. Usually I take the phone away from my ear, the screen lights up and the option to end the call is displayed. No longer... Now the screen remains black, I can't hang up, and the home button and power button do NOTHING. I have to take the battery out of my phone to hang up or get any sort of response from the phone.

    HELP! this is driving me nuts."Motion" is turned on. Don't know if that is doing anything.

    Stock Verizon set-up, 4.1.2 JB.
    05-07-2013 10:28 AM
  2. jdub1981's Avatar
    For me, typically when the other person hangs up it auto ends on my side so you shouldnt worry about that. You could try calling yourself from a seperate line after it happens to see if it wil activate your screen. Can you account for any apps that you recently installed right around when you noticed the problem?

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-07-2013 12:41 PM
  3. ThirtySackLunches's Avatar
    I had the exact same issue. I researched for fixes, and could find none. Only to turn off the proximity sensor, (which I believe is what has malfunctioned) which left the screen on the entire time during a call. I took my phone into Best Buy and they replaced it no questions asked after they tried it out. They said they had not seen that issue before on a Note II.
    AustinTech likes this.
    05-07-2013 02:05 PM
  4. AustinTech's Avatar
    I can't think of any apps recently installed, I haven't added anything new in a couple weeks.

    Quite frustrating... I've had to restart like 8 times today.

    From my Galaxy Note 2
    05-07-2013 03:12 PM
  5. nlitenme's Avatar
    Have you tried turning on the setting that let's you hang up using the power button. I know you said the power button isn't responsive, but this may have it become responsive & usable again for you.
    AustinTech likes this.
    05-07-2013 08:38 PM
  6. Double0EK's Avatar
    Open your dialer. Make sure it's on the dialer and click the menu, be sure the option to hang up with power button is checked.
    AustinTech and Mark Morrison like this.
    05-07-2013 11:14 PM
  7. AustinTech's Avatar
    Thanks for the dialer tip, that seems to help so that I don't have to do the battery pull. Not ideal but MUCH better.

    From my Galaxy Note 2
    nlitenme and Double0EK like this.
    05-08-2013 07:33 AM
  8. Double0EK's Avatar
    I know it's not a fix but I think there maybe a rogue app that's causing your issue.
    05-10-2013 04:00 AM
  9. Robert Spinden's Avatar
    I have a galaxy s 4G that has the same problem only with my protective case on. I really want the case but it causes me not to be able to hang up the phone. I am not sure what to do.
    06-22-2013 06:49 PM
  10. Bezo Rito's Avatar
    I experienced the same problem on my Samsung Galaxy S4 GT-I9500. My problem was due to the proximity/gesture sensor (the 2 black eyes at the right side of the earpiece). I have seen in effect that the screen goes black when this sensor is blinded. Try to put your finger on it and then take it back while the device is lying on a table and ringing or being ringed: you'll see the screen turned off and on. The same happens also when you put the device to your ear. For some reasons I can't explain, this sensor is sometimes able to detect the proximity but unable to detect no-more-proximity. The problem seems to be wide spread in the world. You can try to deactivate all gestures options and all motion options and auto brightness option. You won't get rid of the problem but at least this becomes less frustrating.
    bearda and Chandan cc like this.
    08-22-2013 08:40 AM
  11. Carol Johnston's Avatar
    I am having the same problem.my screen will lite up but the screen is frozen. I have to power off to hang up. So frustrating.
    Chandan cc likes this.
    08-23-2013 03:06 PM
  12. Bruno Costa's Avatar
    I don't know if this helps, I had the same problem. I tried several things and I think that after i disconnected "Increase volume in pocket", the sensor started working right again.

    Edit: the problem returned. I find out that my problem was only out on the sun. At home the phone worked right.

    What finally resolved my problem was using my wife's air drier near the earphone. It was probably dust on the sensor.
    08-26-2013 04:10 AM
  13. zelldac's Avatar

    I have had the same problem for some time as well. I have found, as previously mentioned the sensers on the top near the ear piece is the cause
    All I did was remove the screen protector and it started working ok. I cut around the sensor in my new screen protector and make sure the sensor's are dust free at all times. Problem solved.
    09-20-2013 06:21 AM
  14. gkrampe's Avatar
    Hair dryer worked for me too. Thanks!
    11-26-2013 07:56 AM
  15. KevinJM's Avatar
    So I dont think this is necessarily a 'fix' per say but I found this only really happened to my phone when Advanced Task Killer was set on Kill Frequency - When screen off. I presume the combination of the SmartStay and ATK Auto-Kill drives the software crazy, just a thought. I have it set to 30mins now and haven't seen the problem since.
    12-17-2013 08:41 AM
  16. Akis Tzortzis's Avatar
    Being unable to hang up during a conversation is one of the most frustrating issues ever and prompts the user to smash the phone into a thousand bits since there is no other way to hang up. Removing the battery is a second best.

    It also happens on the iPhone.

    It is because the developers of those systems (android and ios) have not yet realised that whilst in a call the phone should behave like a real phone and the "mute" and "hang up" buttons should ALWAYS be available. What happens however is that the screen locks or another application comes up and then you have to unlock the screen, look at the notification bar which shows there is a call in progress, click on that, get the dialler application back up on the screen and then eventually hang up. Much easier to throw the phone on the floor and smash it with something heavy, put it down the toilet, remove the battery if you can quick and so on.

    A similar thing during the Pistorius trial the defense lawyer's phone started ringing and he was fumbling with it unable to switch the damn thing off. I bet the embarrassed lawer wished he had Oscar's gun to shoot the damn android to bits.

    It's idiotic and fundamental, but then again the android developers are not better than trained monkeys so what would you expect.
    05-02-2014 11:17 AM
  17. eches00's Avatar
    After reading the forum it caught my attention the solution about making sure to clear up the dust in the sensor. I was having the problem as well but I realised that it was because I had the screen broken. One of the thousand cracks of the screen was justly placed over the sensor next to the earphone. Now that I have repaired the screen my Samsung galaxy s3 mini is working perfectly again.

    Conclusion 1: Dust or cracks of a broken screen can cause the problem.

    Conclusion 2: When you want to hang up the phone and it gets unresponsive everybody feels like smashing the phone against the floor. Don't do it, try first cleaning the dust or fixing your screen. I thought I was becoming neurotic but I am not

    08-03-2014 08:43 AM
  18. prepaidguy9081's Avatar
    Why do people feel like beating their phone against somthing? Hit it, that'll work. Rawr! Hulk smash!

    Good post, been wondering about my keyboard.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 4
    08-04-2014 07:03 AM
  19. Keith Vance's Avatar
    Im having the same problem with my Sony xperia v: After reading everything i was wondering if there was a definite problem and solution
    08-09-2014 08:25 PM
  20. ch_brown's Avatar
    Switch the "flight mode" on for a few seconds and turn it off.
    11-24-2014 02:08 AM
  21. Sebastian zelechowski's Avatar
    I have the same pb with my Galaxy II, that s why i am here)
    The "end call by activating power button" in settings finally works fine for me!
    12-03-2014 06:05 AM
  22. Richie Mann's Avatar
    I had the exact same problem with my LG G2 and here's how I fixed it. Most of the time it's because one of the tiny lenses on the proximity sensor is dirty (there's 2 - a sender and receiver). That is why vacuuming works sometimes. That didn't work for me however, so I had to clean the lenses themselves. To do this, you'll have to open your phone and find the proximity sensor. There are tons of places online that will show you where it is on your brand of phone. It's tiny and has two small round lenses on it. Pull it out (you may have to disconnect the flex cable from the board, but it's easy to re-connect) and clean the lenses with a queue tip. Also clean the inside of the screen where the proximity sensor goes. Mine had a tiny speck of double sided black tape stuck to it which was blocking part of one of the lenses. You might also want to vacuum (carefully and gently) the area. That fixed my phone, hope it works for yours.
    12-09-2014 12:52 PM
  23. drshahzadsdq's Avatar
    I have samasung glaxy note II, and I see that forum had already found iut the solution, which was new for me, and I am giing to try it. Thanks fir the tips.
    just want to add one nore thing from my experienc that I used to get this problem often , when my mobile data is ON , while recieving incomcing calls.
    so keeping "mobile data off" may help or reduxe frequency of hanging up.
    02-04-2015 09:26 PM
  24. davidoff15's Avatar
    That with dial - menu didn't work for me, but chossing Accessability and then Use power button to end call, this works.

    As so many people are reporting the same flaw, it certainly is a system flaw, thus a programming flaw. In my opinion, any programmer who brings on the market software with such significant flaw (you cannot END a call, we want you to pay for longer!!), should be SHOT. So that such stupidity won't make children and continue!
    05-31-2015 11:51 AM
  25. roar betting's Avatar
    My wife and i both have a samsung galaxy since this febuary and have had problems disconnecting from day i. My most recent bill was £130 more than normal because my wife rang me and could not disconnect so our bill showed a 6 hour phone call from her to me. I did get my £130 back and both phones have been repaired ( hopefully ). As soon as we ended a call the screen went blank not showing the end call screen and no matter what button you pressed or ran your finger down the screen it would not end call.seems this is a common fault with others having the same problem,if it happens again i will be asking for a different phone for both of us.
    06-21-2015 09:47 AM
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