1. Rocky_khan's Avatar
    hi there,

    I've just come back from a holiday and most of my photos seemed to be damaged or corrupt. In the gallery I get a grey icon with a lightening bolt or crack at the top.
    I've transferred the pics from the sd card to my laptop and when I click on it image it says cannot open as file is empty. the size is 0 kb.
    Plus some photos appear to be there as they show up fully as an icon. when I double click the picture the image is only partially there, the rest is just a solid colour.

    Please help
    08-15-2013 11:17 AM
  2. SpookDroid's Avatar
    Yup, it seems your files are corrupt Did you save them to SD card? Maybe the card got fried... I know it's not much comfort, but I strongly suggest you start using a backup service like DropBox or Google +'s Photos.
    donnha likes this.
    08-15-2013 11:56 AM
  3. Rocky_khan's Avatar
    Thanks for getting back to me..
    Yeah they were on the external SD card...The thing is that one minute they were fine, phone off...Phone on and CRAP !!
    Some pic's open perfectly but most don't.
    I can still see the image as a thumb nail but when I open it, I just get the grey icon with the lightening bolt. Some photos are partially lost. I can see a quarter of the picture and the rest is a plain colour like blew or grey depending on the base colour of the photo.
    I really need to save these pics, please if there is anyway I can recover them please let me know.
    08-15-2013 02:50 PM
  4. SpookDroid's Avatar
    Is it a SanDisk card by any chance? I had issues (and there is a known bug in 'older' SanDisk cards with newer Samsung phones) with one of those and the same thing happened, it even mounted/unmounted the SD card randomly. I know there are some tools to try and recover lost sectors and corrupted files off an SD card, but you'd have to do this from a PC card reader, not your phone.
    08-15-2013 04:56 PM
  5. Rocky_khan's Avatar
    No its not a scan disk card, and I have a card reader on my laptop.
    I've transferred the files on my laptop but certain photos open fine (same ones that open on my phone)some have no thumbnails and their size is 0kb and the others open but the image is partial only.
    Please if you know of any free recovery software let me know.
    Ive tried recuva and no luck
    Artplus says if I buy it then the pics will be recovered
    08-16-2013 04:05 AM
  6. imarek3's Avatar
    I just had this happen to me when I got back from a trip and over 130 photos were 0K in size and could not be accessed. I did a deep scan on the SD card using Recuva and got all my photos back. It is a 32GB SanDisk Micro SD card, but now I am not able to save photos from the camera app to the SD card or view them using the Gallery. I can see and access the photos through Astro file manager.
    08-20-2013 12:28 PM
  7. Rocky_khan's Avatar
    All done and sorted..Thanks.

    Used photo recovery and it recovered my pic's for me
    08-21-2013 09:35 AM
  8. christownson1's Avatar
    Hi, I am having much the same problem, I bought an sd card for my galaxy s3, came home my holiday and transferred all my photos onto it and they came up with a grey icon with lightening bolt, so i transferred them back onto my phone and it is just the same, how can i get them back, preferably free, can anyone please help? Desperately need these photos
    08-30-2013 08:46 AM
  9. iamironwoman's Avatar
    What did you use to recover your photos? I know this is an older thread but I'm hoping to find some answers. tia!
    12-31-2013 12:10 AM
  10. Mason55's Avatar
    Hi, I got the same memory card, can you please tell me how to recover the photos.
    02-04-2014 11:26 AM
  11. daan_doon's Avatar
    I lost my photos .. can u help me plzzz
    03-25-2014 11:00 AM
  12. tube517's Avatar
    I lost my photos .. can u help me plzzz
    What type of sd card?
    What size is it?
    When did you buy the sd card?
    03-25-2014 11:23 AM
  13. Bigjaco's Avatar
    Hi all I had the same problem and this drive me nuts, 3 memory cards later the lightning bolt problem was sorted really simply

    I downloaded quick pic it's a free app and hey Ho all my photos sitting there no problem, head over to my stock gallery they still won't show up

    So try Quick pic
    04-05-2014 04:48 PM
  14. Wong Shi Jie's Avatar
    Hi Rocky,

    May I know which photo recovery apps did you use. I also face the same problem like u.
    04-07-2014 05:08 AM
  15. 1812dave's Avatar
    Hi Rocky,

    May I know which photo recovery apps did you use. I also face the same problem like u.
    check the thread date...this is O-L-D. rocky got his issue fixed in 8/13
    04-07-2014 09:57 AM
  16. DeznJoe Villalobos's Avatar
    i went to walmart to make copies of my pictures n it wasnt working so i took my sd card out next thing i know my sd card was damaged n now i cant retrive anything from my sd card n nothing shows up please im going crazy can u help me
    09-22-2014 05:06 AM
  17. freedominthegrave's Avatar
    It is a little weird that recovery software can fix corrupted picture. are you sure you photos are back ?
    04-28-2015 08:21 PM
  18. bwalline's Avatar
    There is an app in the app store called photo recovery, not sure if that is what Rocky_khan was referring to but it might be for anyone following this thread and trying to recover their photos from their SD card.
    08-24-2015 04:07 PM
  19. bib_blop's Avatar
    This has happened to me as well. I have tried everything, but they stay the same. Can someone please help?!
    12-23-2016 07:03 AM

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