1. MRDS650's Avatar
    Good Evening, need some help
    Every time I plug my phone (Note2) into my computer to download my pictures I get over 1500 photos. I only have about a 100 pics on my phone. The other pictures that show up were not taken by me and I have no idea were they came from. Some are fairly vulgar. I can't find these photos on the phone to delete them. I have clicked erase all photos after downloading and they will still come up if I plug the phone in again.
    I have emailed Samsung and they first said to try deleting them on my drop box or Google place accounts. I don't have either of these. Next they told me to wipe the phone clear by doing a hard reset and starting again. I have not done that yet, as I will lose all my music and contacts ect.

    Any Help would be Appreciated.

    Thanks

    Kurt
    02-02-2014 10:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Maybe someone was browsing adult sites on your device without your knowledge (or as a prank), and downloaded or cached a bunch of photos? Try clearing all app caches. If your device doesn't have a built-in way to do so, you can install an app like App Cache Cleaner that will do it for you. Caches are all temporary data, so you won't lose anything important.

    Do these unwanted photos show up when you browse the Gallery or Photos app on your phone?
    02-02-2014 11:01 PM
  3. MRDS650's Avatar
    No the photos that get downed loaded are not in my photos or gallery. I will try clearing out all the cache.
    02-02-2014 11:34 PM
  4. tube517's Avatar
    Are you the original owner of the phone? Is your gmail account the only one synced on the phone? Do you have multiple gmail accounts?
    02-03-2014 12:05 AM
  5. MRDS650's Avatar
    Yes I am the orgingal owner. I have a gmail account synced to the phone that I never use, but had to have when I first got the phone. I also have a Hotmail account synced to the phone which is my main email account.
    No one else has access to my phone, so the photos could not have been downloaded threw the phone.
    02-03-2014 04:17 PM
  6. B. Diddy's Avatar
    How exactly are the pics downloading to the computer when you connect it? Are you using the Windows "Import Pictures" option? Or do they just show up when you explore the phone's storage using the computer browser?
    02-03-2014 04:38 PM
  7. MRDS650's Avatar
    I am using the Windows "import Pictures and Videos" selection.
    02-03-2014 07:43 PM
  8. B. Diddy's Avatar
    I'm not exactly sure where Windows looks for that Import Photos & Videos function. My guess is that there's some cache somewhere that contains all of those images, but I don't know where it might be. Try wiping the system cache partition, which won't erase any important data or settings: https://support.t-mobile.com/docs/DOC-6768
    02-03-2014 07:49 PM
  9. MRDS650's Avatar
    That did it, Thank you all and B. Diddy. I installed the app cache cleaner and downloaded my pics tonight and only got my pics. Thank you very much.
    B. Diddy likes this.
    02-03-2014 11:34 PM
  10. B. Diddy's Avatar
    Great! So was it the App Cache Cleaner that helped, or the system cache partition wipe? (They're different processes.)

    Posted via Android Central App
    02-03-2014 11:39 PM
  11. MRDS650's Avatar
    It was the App Cache cleaner that worked for me - Thanks again.
    02-04-2014 09:32 AM

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