1. isamsson's Avatar
    My Wife's Note 2 started acting erratically over the last couple days. Last week she lots two thirds of her pictures from the last year (they just vanished off her phone). Then her desktop reverted back to a wallpaper she had applied a few weeks back but since changed (strangely enough from some of the images that no longer exist on her phone). Then yesterday her phone simply stopped making calls, telling her it couldn't read the sim card. I took it out and restarted the phone, which now is stuck at the "Samsung Note II" splash screen and won't load any further.

    I tried doing the recovery option using the Android Manager, but I get a series of failure notices. Even when I apply the "wipe/factory reset" option, I get nothing. Just fail, fail, fail and back to the splash screen.

    Any thoughts? We have no idea the cause but are more concerned about how to fix it. Thanks!
    10-25-2015 02:26 PM
  2. Rukbat's Avatar
    Reflashing the ROM might work. See [Samsung] How to flash Stock ROM via ODIN. Look on SamMobile Firmwares for the ROM.
    B. Diddy likes this.
    10-25-2015 03:49 PM
  3. B. Diddy's Avatar
    Yikes, that doesn't sound too good. In addition to Rukbat's suggestion, see what happens if you remove the SD card, in case it's corrupt and causing issues. I doubt it would prevent the phone from booting properly, but it won't hurt to try.
    10-25-2015 03:52 PM
  4. isamsson's Avatar
    I tried flashing it using Odin3. It says it's connected once I put it into download mode but after I hit start it fails and says it can't open the serial (COM) port. Is that a bad sign? Is it FUBAR at this point?

    If anyone's interested, the exact failure it gets when I book into Android Recovery is as follows:


    E: failed to mount /efs (No such file or directory)
    E: failed to mount /system (No such file or directory)
    E: failed to mount /cache (No such file or directory)
    E: failed to mount /cashe/recovery/log (No such file or directory)
    10-27-2015 06:12 PM
  5. Spoderman21's Avatar
    I think u need to redownload ur Stock rom and flash it wit odin

    Posted via the Android Central App
    10-27-2015 08:27 PM
  6. B. Diddy's Avatar
    I think u need to redownload ur Stock rom and flash it wit odin

    Posted via the Android Central App
    You might have noticed that the OP is in fact trying to do that.
    10-28-2015 11:43 AM
  7. isamsson's Avatar
    So anything else I can try at this point? Or am I screwed?
    10-28-2015 03:29 PM
  8. Natashadawn's Avatar
    Thanks for the uplink. Rukbat.

    Posted via the Android Central App
    11-02-2015 09:21 AM
  9. dlcpa's Avatar
    My Wife's Note 2 started acting erratically over the last couple days. Last week she lots two thirds of her pictures from the last year (they just vanished off her phone). Then her desktop reverted back to a wallpaper she had applied a few weeks back but since changed (strangely enough from some of the images that no longer exist on her phone). Then yesterday her phone simply stopped making calls, telling her it couldn't read the sim card. I took it out and restarted the phone, which now is stuck at the "Samsung Note II" splash screen and won't load any further.

    I tried doing the recovery option using the Android Manager, but I get a series of failure notices. Even when I apply the "wipe/factory reset" option, I get nothing. Just fail, fail, fail and back to the splash screen.

    Any thoughts? We have no idea the cause but are more concerned about how to fix it. Thanks!
    Has your phone been hot and battery life terrible? Do you have a Microsoft Exchange account like an Outlook acct?

    Posted via the Android Central App
    01-05-2016 02:29 PM

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