1. markwilliamfox's Avatar
    For a while now I have been unable to send emails, it just comes up "failed". I have been to "3" and they say it's a Samsung problem. I went into a customer service shop for samsung and explained the situation but apart from saying that it may need a software update the guy seemed more concerned that it was nearly home time, yawning and saying ah it's nearly 4 o'clock... ****! Anybody else had the email failure problem?
    11-16-2015 10:51 AM
  2. B. Diddy's Avatar
    Welcome back! Which email app are you using, the stock Email? Which email provider? Have you tried removing that email account, then adding it back again?
    11-16-2015 11:35 AM
  3. markwilliamfox's Avatar
    Hi , yes I'm using the stock email app. I'm on hotmail and I've tried deleting it and re - installing it. I am able to send emails on computer etc so it must be an issue with my phone.
    11-16-2015 11:47 AM
  4. B. Diddy's Avatar
    Are you using the POP3 or IMAP server for Hotmail? Use IMAP if possible: Set up an email app with Outlook.com - Outlook.com Help
    11-16-2015 01:30 PM
  5. markwilliamfox's Avatar
    I'm not too clever with all this so here's a screenshotEmail-uploadfromtaptalk1447706813516.png
    11-16-2015 02:47 PM
  6. markwilliamfox's Avatar
    I've been messing about with the app and it now seems to be working..... weird! Thanks for your help.
    B. Diddy likes this.
    11-16-2015 04:40 PM
  7. B. Diddy's Avatar
    Well, glad it works now! In case the issue crops up again, the Outgoing Server settings are the important settings to look at, if the problem is with sending emails.
    11-16-2015 04:42 PM
  8. markwilliamfox's Avatar
    Nice one, thanks
    11-16-2015 04:45 PM

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