1. AC Question's Avatar
    I need to carry out a factory reset to remove a bug that is crashing clock, Facebook and Viber on my Samsung Galaxy Note 2. First I need to back up to PC. I tried smartswitch but it seems to hang at 38% in middle of call log.
    I checked web and Kies 2.6 is recommended for older devices such as Note 2 but not for newer operating system.
    Is there a way of getting smartswitch to work. Should I try Kies 2.6 or Kies 3 or something else?
    07-21-2016 07:38 AM
  2. mehigh101's Avatar
    Welcome to Android Central!
    You can do this via custom recovery or Kies 3.
    Best regards,Mikey. I hope you found what you were looking for.
    Sent from my Samsung Galaxy S7 Edge SM-G935F.
    07-21-2016 07:49 AM
  3. tony bag o donuts's Avatar
    Here is a link on how to backup your device using various services.
    I used Helium when I had the note 2 a few years ago.

    How to Completely Back Up Your Samsung Galaxy Note 2 Using Kies, Helium, or the Note 2 Toolkit « Samsung Galaxy Note 2
    07-21-2016 08:04 AM

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