1. acmt's Avatar
    Note 2 help-20170208_083336.jpg

    each time i switch off the phone this screen appears. and i have to remove the battery for few minutes to get it reset ? otherwise the same screen will still appear if i put the battery back almost immediately.

    anyone has the same problem?
    03-15-2017 08:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! By "switching off," do you mean when you shut down the phone completely, or just put the screen to sleep?
    03-16-2017 02:35 AM
  3. acmt's Avatar
    Welcome to Android Central! By "switching off," do you mean when you shut down the phone completely, or just put the screen to sleep?
    shut down completely
    03-16-2017 06:43 AM
  4. B. Diddy's Avatar
    Try wiping the cache partition from recovery: https://support.t-mobile.com/docs/DOC-11018
    03-16-2017 01:51 PM
  5. acmt's Avatar
    now i cant get it switched off.

    the power off feature just restart the device. even when i remove the battery and put it back minutes later, it will get switched on by itself. its like "off" don't exist
    04-05-2017 10:41 AM
  6. B. Diddy's Avatar
    There might be a problem with the Power button itself. You may have to bring the phone to a repair shop.
    05-13-2017 04:18 PM

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