1. Jadetheone's Avatar
    When I go onto the internet, I look for pictures or videos, I find one that I want and I download it. When I go to save it to my phone, it says Download Started. I go to check and my phone never actually downloaded anything. I try multiple times and it still just say the download started but it never actually did start. Someone please help.
    06-01-2017 08:21 PM
  2. Sam_Gs7's Avatar
    Report which browser is used in your phone. Also open Google

    PlayStore from -Home screen- and download any app to verify if

    the phone download apps..Pics+Videos may use different method
    06-01-2017 08:55 PM
  3. Jadetheone's Avatar
    I just use the regular browser that the phone already has on it. It worked just fine. I think I did delete the downloads folder in my gallery, thought I just deleted all the pictures in it. Would that have anything to do with it?
    06-05-2017 02:59 AM
  4. Sam_Gs7's Avatar
    I just use the regular browser that the phone already has on it. It worked just fine. I think I did delete the downloads folder in my gallery, thought I just deleted all the pictures in it. Would that have anything to do with it?
    Thx for post back: I suggested above to "Try" to download an app
    from Play Store to verify if the Phone is -Able- To do So..If it does

    means the Phone download folder is oK : I don't follow
    you when try to download a Pic or video,.does it
    offers a download button or how you Saved.?


    Finally I'd ask you Togo to settings>>Reset & Back up >>Find
    the option >>Reset default settings >>This task may
    return the download folder to normal, but it would

    change basic settings like your ring or Screen
    timeout..You've to setup again: Report back
    06-05-2017 09:36 AM
  5. Jadetheone's Avatar
    Yes. My phone can download from the playstore. It's just that I can't download from anywhere else. I can't even save an image I get from a friend in Messenger.

    Also, in my backup and reset, it just asks if I want to do a full factory reset or create a backup Google account.
    Sam_Gs7 likes this.
    06-05-2017 09:23 PM
  6. Sam_Gs7's Avatar
    @jadeThe-1 : I guess you've no other choice than..goFor with
    the FR=Factory reset to verify if the phone recover its default
    functionality. I know is a Pain in,.To create the Google
    account & other webmail pages, but canBe done 😊
    06-06-2017 02:13 AM

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