1. lindajm22's Avatar
    I feel stupid for asking this, but I have never purchased a new phone that got delivered to me. I've always gotten them right from a Verizon store or from BestBuy where they activated it for me. How do I do this? I assume I don't have to go to a store, but do I need to call them? Do I use the sim card that's in my S10+ or does it come with a new one? Thanks!
    08-19-2020 09:09 AM
  2. bassplayrguy's Avatar
    I feel stupid for asking this, but I have never purchased a new phone that got delivered to me. I've always gotten them right from a Verizon store or from BestBuy where they activated it for me. How do I do this? I assume I don't have to go to a store, but do I need to call them? Do I use the sim card that's in my S10+ or does it come with a new one? Thanks!
    With ATT you just use the sim card from your old phone.
    lindajm22 likes this.
    08-19-2020 09:13 AM
  3. lindajm22's Avatar
    With ATT you just use the sim card from your old phone.
    So you just put it in there and the phone just works and you don't have to call to activate it? I am on Verizon.
    08-19-2020 09:20 AM
  4. bassplayrguy's Avatar
    So you just put it in there and the phone just works and you don't have to call to activate it? I am on Verizon.
    I can't speak for Verizon, but on ATT, yes that's how it works.
    lindajm22 likes this.
    08-19-2020 09:21 AM
  5. Mooncatt's Avatar
    This page gives some basic instructions.

    https://forums.androidcentral.com/e?...token=kmSeMtfX

    It has another device activation link in the steps, but it requires you to log in to your account to view it.

    You can also call customer service and they will talk you through the steps. For this, it would be best to call from a different line than the one you're modifying, because part of the activation process requires both phones to be completely powered down.
    gendo667 and lindajm22 like this.
    08-19-2020 09:21 AM
  6. lindajm22's Avatar
    This page gives some basic instructions.

    https://forums.androidcentral.com/e?...token=rFaZaCn9

    It has another device activation link in the steps, but it requires you to log in to your account to view it.

    You can also call customer service and they will talk you through the steps. For this, it would be best to call from a different line than the one you're modifying, because part of the activation process requires both phones to be completely powered down.
    Thank you! That's very helpful.
    08-19-2020 09:37 AM
  7. DMarie04's Avatar
    So you just put it in there and the phone just works and you don't have to call to activate it? I am on Verizon.
    I've been with Verizon until just few days ago & as others have stated you should just need to change the SIM from your old device to your new one. If you don't have the SIM removal tool the end of a paper clip works just fine! And, if you do want/need to call Carrier, it IS good to call from another phone, something I usually forget to do, lol! Enjoy your new phone!
    And, please don't feel "stupid" we were ALL new at this at some point, that's one of the reasons AC is so great....
    ezdoit, bassplayrguy and lindajm22 like this.
    08-19-2020 09:50 AM
  8. lindajm22's Avatar
    I've been with Verizon until just few days ago & as others have stated you should just need to change the SIM from your old device to your new one. If you don't have the SIM removal
    tool, the end of a paper clip works just fine! And, if you do want/need to call Carrier, it IS good to call from another phone, something I usually forget to do, lol! Enjoy your new phone!
    And, please don't feel "stupid" we were ALL new at this at some point, that's one of the reasons AC is so great....
    Thank you!! This sounds a lot easier than I thought it was going to be.
    08-19-2020 09:59 AM
  9. bhatech's Avatar
    I can't speak for Verizon, but on ATT, yes that's how it works.
    Same for any carrier, putting the old SIM works perfectly.
    bassplayrguy and lindajm22 like this.
    08-19-2020 10:01 AM

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