1. ezdoit's Avatar
    When sending the phone back to Samsung for credit, send just the phone?, or the box and goodies that came with it? or it doesn't matter?
    08-19-2020 06:51 PM
  2. bhatech's Avatar
    When sending the phone back to Samsung for credit, send just the phone?, or the box and goodies that came with it? or it doesn't matter?
    Send just the phone, you can keep the box and accessories.
    ezdoit and jimd1050 like this.
    08-19-2020 06:53 PM
  3. TMavC5's Avatar
    When sending the phone back to Samsung for credit, send just the phone?, or the box and goodies that came with it? or it doesn't matter?
    Just the phone and trade information from Samsung. Just make sure it is secure in the box, and paperwork that Samsung instructed you to put in.
    ezdoit likes this.
    08-19-2020 06:53 PM
  4. ezdoit's Avatar
    Thanks
    08-19-2020 07:07 PM
  5. evan_2k's Avatar
    Also, take pictures and video of the phone next to the document that's being sent with it. Keep the photos/video until you receive the confirmation email that they accepted your trade-in.
    Just in case
    ezdoit and runfar262 like this.
    08-19-2020 08:41 PM
  6. Mike Dee's Avatar
    Thanks
    Make sure you completely wipe the device with a factory reset
    ezdoit likes this.
    08-19-2020 10:40 PM
  7. ezdoit's Avatar
    Make sure you completely wipe the device with a factory reset
    Yes - have to send it in by 9/2 - will wait and make sure N20U is OK first.
    08-19-2020 10:42 PM
  8. Mike Dee's Avatar
    Yes - have to send it in by 9/2 - will wait and make sure N20U is OK first.
    AbsolutelyTrade in ?-kopsbhdvbcd4c.gif
    ezdoit and j_hansen like this.
    08-19-2020 10:47 PM
  9. Blues Fan's Avatar
    Sending mine in Thur or Fri. Looks like Monday the storm pays a visit. hate to have a major hurricane hit and Fedex is closed Monday.
    08-20-2020 02:47 AM
  10. mustang7757's Avatar
    When sending the phone back to Samsung for credit, send just the phone?, or the box and goodies that came with it? or it doesn't matter?
    Make sure you factory reset it , and your account no longer associated with it
    pags11 likes this.
    08-20-2020 03:00 AM
  11. Venom0642's Avatar
    When sending the phone back to Samsung for credit, send just the phone?, or the box and goodies that came with it? or it doesn't matter?
    There's only one best way to do it on settings do the factory reset from there, It will reset everything including google accounts and all the data, no need to do it from recovery mode, it will do a Master factory reset once phone boots back just turn off your done.
    08-20-2020 06:35 AM
  12. BigMosley's Avatar
    Make sure you factory reset it , and your account no longer associated with it
    I would also use your new Ultra to record a short video of the current condition of the phone and include the IMEI number in the video if possible, just in case something happens to the condition of the phone during transit.
    mustang7757 likes this.
    08-20-2020 06:44 AM
  13. Venom0642's Avatar
    Here's a video just in case.


    mustang7757 likes this.
    08-20-2020 06:55 AM
  14. mustang7757's Avatar
    I would also use your new Ultra to record a short video of the current condition of the phone and include the IMEI number in the video if possible, just in case something happens to the condition of the phone during transit.
    Yeah I agree
    08-20-2020 12:23 PM

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