10-02-2020 08:02 AM
257 ... 891011
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  1. SeanD_Colorado's Avatar
    I don't think the old SIM would have been an issue.
    Apparently not. But being new to the trade-in game, it was renting space in my head
    09-15-2020 08:05 PM
  2. ELAkid's Avatar
    Apparently not. But being new to the trade-in game, it was renting space in my head
    Yeah it was my first time trading in as well and I read a comment about people getting their phones rejected for burn in and I got worried about my wife's trade in but I'm glad it's over with,and I can enjoy my note 20 ultra.
    SeanD_Colorado and kide#WN like this.
    09-15-2020 08:33 PM
  3. SeanD_Colorado's Avatar
    Yeah it was my first time trading in as well and I read a comment about people getting their phones rejected for burn in and I got worried about my wife's trade in but I'm glad it's over with,and I can enjoy my note 20 ultra.
    My phone was in mint shape and I had photos of all 6 sides and a video of it booting.

    But that SIM card was nagging at me hahaha.

    I am glad it is over as well
    09-15-2020 08:38 PM
  4. Mike Dee's Avatar
    Apparently not. But being new to the trade-in game, it was renting space in my head
    Understandable for sure
    SeanD_Colorado likes this.
    09-15-2020 08:43 PM
  5. ELAkid's Avatar
    My phone was in mint shape and I had photos of all 6 sides and a video of it booting.

    But that SIM card was nagging at me hahaha.

    I am glad it is over as well
    Yeah I recorded a video of the both devices before sending them just in case,my wife's phone was in really good condition, but when I reseted it I noticed some burn in, I might be going through this same stress next time I trade in a phone lol
    SeanD_Colorado likes this.
    09-15-2020 09:06 PM
  6. corvette72778's Avatar
    Been waiting since Sept 4th to complete trade in process. 11 days later I'm still waiting.

    Samsung Trade in Program, how quickly does the process work thread.-screenshot_20200915-221444_gmail.png
    09-15-2020 09:16 PM
  7. SeanD_Colorado's Avatar
    Been waiting since Sept 4th to complete trade in process. 11 days later I'm still waiting.

    Click image for larger version. 

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    I was waiting since the 4th as well (phone actually received on the 1st). Finally received the confirmation today.

    I know it has been 11 days, but with the Labor Day weekend, it has only been 6 business days since the 4th.
    09-15-2020 11:19 PM
  8. Rukbat's Avatar
    I was waiting since the 4th as well (phone actually received on the 1st). Finally received the confirmation today.

    I know it has been 11 days, but with the Labor Day weekend, it has only been 6 business days since the 4th.
    Was the phone evaluated at a US location? If it wasn't, Labor Day wouldn't apply. (It's a US holiday, not a world-wide one.)
    09-16-2020 12:32 PM
  9. SeanD_Colorado's Avatar
    Mine was, but even without. It would be 7 business days unless there are parts that consider the weekends to be business days. Not far outside of Samsungs 3-7 business days window yet. The main point I was trying to make is that while it has been 11 days, it hasn't been 11 business days
    09-16-2020 12:36 PM
  10. runfar262's Avatar
    It took 12 days for me. I thought something was wrong but I just think that covid-19 has affected the Samsung work force and things are rolling out a little slower this year. Hang in there. : )
    09-17-2020 07:28 PM
  11. jimd1050's Avatar
    Apparently not. But being new to the trade-in game, it was renting space in my head
    Samsung Trade in Program, how quickly does the process work thread.-elaughing.jpg
    mustang7757 likes this.
    09-19-2020 10:18 AM
  12. nuangel2's Avatar
    I am I same position. I brought my note 10+ packed correctly with all the correct paperwork to my local FedEx. After 1week of no movement. I called FedEx they misplaced it and would look into it. As of today package is lost. I filed a claim. And reported loss to Samsung. Now it's a waiting game
    Don't feel bad guys/gals..Freakin Federal Express lost my pkg with my Note8 trade-in. Took it to local Walgreens to ship back, it was picked up the following morning by Fed. X & made it to Arlington Tx, said on truck for delivery. Then, delivery got pushed to next day and nothing since, been a week over due .. & never made it back to Samsung! Uggh, I feel a huge nightmare coming on!
    09-20-2020 06:25 PM
  13. nuangel2's Avatar
    Thankfully I have my receipt for FedEx receiving it
    SeanD_Colorado likes this.
    09-20-2020 06:32 PM
  14. mustang7757's Avatar
    I am I same position. I brought my note 10+ packed correctly with all the correct paperwork to my local FedEx. After 1week of no movement. I called FedEx they misplaced it and would look into it. As of today package is lost. I filed a claim. And reported loss to Samsung. Now it's a waiting game
    Thankfully I have my receipt for FedEx receiving it
    Hopefully it gets resolved quickly
    nuangel2 and jimd1050 like this.
    09-20-2020 06:39 PM
  15. ibcop's Avatar
    Wow - Sammy received my trade September 4th and I just got the approval for my trade today. I was beginning to wonder what the.....lol.
    09-20-2020 09:40 PM
  16. Gary02468's Avatar
    I received my trade-in acceptance email yesterday (Sep 20), thus concluding a process that began two months ago with my pre-order registration on Jul 23. In sum, I paid $506 (plus tax) to swap a Note10+, Note5, and Gear S3 for a Note 20 Ultra (US unlocked, received Aug 19), Active2, and clear standing TPU case.
    pags11 and JHStewart1023 like this.
    09-21-2020 07:28 AM
  17. lucien's Avatar
    Yay, I finally received the email that tells me my trade-in was successful! However, I'm a bit worried because on my Samsung account on Samsung's website states SKIPPEDIMMTRIAGEWINDOW. I hope the trade-in success is final, and that Samsung doesn't reverse their acceptance decision.
    09-23-2020 12:26 PM
  18. SeanD_Colorado's Avatar
    Yay, I finally received the email that tells me my trade-in was successful! However, I'm a bit worried because on my Samsung account on Samsung's website states SKIPPEDIMMTRIAGEWINDOW. I hope the trade-in success is final, and that Samsung doesn't reverse their acceptance decision.
    I had that same message. Others have also reported it. It seems it's a glitch and you should be fine
    09-23-2020 12:28 PM
  19. lucien's Avatar
    I had that same message. Others have also reported it. It seems it's a glitch and you should be fine
    Phew, I'm glad it's over and I can finally enjoy my Note 20 Ultra in peace! Thank you!
    09-23-2020 01:35 PM
  20. JHStewart1023's Avatar
    I always tell people that do things like trade ins especially by mail to take a lot.of picks of the packaging and sending process so that way you're covered if anything does get damaged along the way. so happy people aren't having any issues with trade ins ♥️
    SeanD_Colorado and bkdodger2 like this.
    09-26-2020 03:59 PM
  21. Apple2Droid's Avatar
    I always tell people that do things like trade ins especially by mail to take a lot.of picks of the packaging and sending process so that way you're covered if anything does get damaged along the way. so happy people aren't having any issues with trade ins
    I wouldn't have even though about doing this if many of you hadn't mentioned it in this thread. I took pics of the multi-stage packing process, i.e. phone in small box with bubble wrap, and that box in another box with popcorn. I also took front & back photos, but I didn't think to take one of the device powered on. It arrived yesterday and it is in mint condition, and only 7 mos old, so I hope I won't have issues.

    Thank you to everyone who mentioned taking photos?
    bkdodger2 likes this.
    09-26-2020 04:19 PM
  22. bkdodger2's Avatar
    I always tell people that do things like trade ins especially by mail to take a lot.of picks of the packaging and sending process so that way you're covered if anything does get damaged along the way. so happy people aren't having any issues with trade ins
    Preach on ....I do it with trade in and sales ..even video me walking into shipping place and interaction with person receiving it...
    09-26-2020 04:33 PM
  23. Mike Dee's Avatar
    Preach on ....I do it with trade in and sales ..even video me walking into shipping place and interaction with person receiving it...
    I just get a receipt
    09-26-2020 04:38 PM
  24. bkdodger2's Avatar
    I just get a receipt
    Well of course receipt haha I didn’t mention it figured that be a given ...haha
    09-26-2020 04:40 PM
  25. jlangner's Avatar
    Received mine on Sept 16, got on Chat today since nothing and he said since more than 7 business days he can ok so got email all good.
    09-28-2020 08:43 PM
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