AT&T Return Trade-In Thread.

[NIZMOZ44]

re: AT&T Return Trade-In Thread.

This is really confusing. I got a specific email saying they are sending me a box for the trade in. This practice of using the rma for the note seems very risky. Be nice if we could get some clarity.

Yes, that's the proper way of trading it in per at&t themselves. Wait for 7 days for the bag or box to send in the old device.

 

[NIZMOZ44]

re: AT&T Return Trade-In Thread.

I just talked to ATT again, and the lady said to not use the label or the box your new phone came in. Either wait for the label/packaging that is sent to you, or you can go to this link and print the label out and put it in your own packaging which is what I just did.

https://tradein.att.com/

 

[TMavC5]

re: AT&T Return Trade-In Thread.

That's the process I've always done with no problem.

Did you returned your phone with the RMA return label that came with the box?

 

[TMavC5]

re: AT&T Return Trade-In Thread.

I just talked to ATT again, and the lady said to not use the label or the box your new phone came in. Either wait for the label/packaging that is sent to you, or you can go to this link and print the label out and put it in your own packaging which is what I just did.

https://tradein.att.com/

Thanks Nizmo for check-in and verify.

 

[comestim]

re: AT&T Return Trade-In Thread.

Last year I went through hell when I used the box that the phone came in. I sent in the phone and tracked it and it was received but a few weeks later I received an email that they have not received the phone. I called and gave them the tracking number and they confirmed they received it but a couple of weeks later my phone was shut off for not sending the phone back. I called again and they said they would take care of it but every week or two this would happen again and again and again. It took over 4 hours combined on the phone with support to get this fixed.

 

[sweetypie31]

re: AT&T Return Trade-In Thread.

Did you returned your phone with the RMA return label that came with the box?

Doesn't matter how I sent mine back. Do it the way you want to. All I did was answer your question. Have a good night.

 

[clerk]

re: AT&T Return Trade-In Thread.

Anyone get their trade in box yet? Getting nervous... today is day 7!

 

[jpgti]

re: AT&T Return Trade-In Thread.

Anyone get their trade in box yet? Getting nervous... today is day 7!

Haven't received anything you AT&T regarding the trade in.

 

[jpgti]

re: AT&T Return Trade-In Thread.

I reached out to AT&T regarding the trade in, and they asked if I had the RMA label from the new phone. I said no and they sent me a new one. So that apparently is the correct procedure.

 

[clerk]

re: AT&T Return Trade-In Thread.

I reached out to AT&T regarding the trade in, and they asked if I had the RMA label from the new phone. I said no and they sent me a new one. So that apparently is the correct procedure.

This is a hot mess. I just called and was told I need to go to print my own label off the att trade in site. I explained to the rep that I have a specific email saying I am to receive shipping materials in the mail within 7 days. Despite this I was told I had to use the website to get the shipping materials. How can this be so complicated? I dont trust using the RMA and of I do the trade in on the website blind how will ATT know its connected to the Note promotion? The website talks about sending me a 60 gift card. This sucks. 1000 in credits is too valuable to mess up.

 

[clerk]

re: AT&T Return Trade-In Thread.

I just talked to ATT again, and the lady said to not use the label or the box your new phone came in. Either wait for the label/packaging that is sent to you, or you can go to this link and print the label out and put it in your own packaging which is what I just did.

https://tradein.att.com/

Did you end up using this method? Did you reference a promotional code?

 

[NIZMOZ44]

Re: AT&T Return Trade-In Thread

Yes I used this method and filled in my info. No code. They send you a ref number after you fill it out. I shipped it off today.

 

[clerk]

Re: AT&T Return Trade-In Thread

Yes I used this method and filled in my info.

Right but there is a place to add a promotional code. When I called they said I had to have it. Did you have one?

 

[NIZMOZ44]

Re: AT&T Return Trade-In Thread

Right but there is a place to add a promotional code. When I called they said I had to have it. Did you have one?

Promotional code is for when you buy the new device not for trade.

 

[clerk]

Re: AT&T Return Trade-In Thread

Promotional code is for when you buy the new device not for trade.

Thanks. Still seems risky. The person I spoke to was clueless about the Note deal. I think its just a contractor for ATT that manages trade ins. I guess ill see if the materials arrive in the mail in the day or two and if not go this way.

 

[NIZMOZ44]

re: AT&T Return Trade-In Thread.

I'd call 611 and talk to customer service about it.

 

[bobxxz]

re: AT&T Return Trade-In Thread.

Why don't you guys just do the trade in at the store in person? More convenient and faster.

 

[clerk]

re: AT&T Return Trade-In Thread.

Why don't you guys just do the trade in at the store in person? More convenient and faster.

Well for me I am largely not going anywhere in public particularly when its not a necessary trip.

 

[jpgti]

re: AT&T Return Trade-In Thread.

Why don't you guys just do the trade in at the store in person? More convenient and faster.

I might just do that. I really dont feel like missing out on a $1000 trade in.

 

[clerk]

re: AT&T Return Trade-In Thread.

I might just do that. I really dont feel like missing out on a $1000 trade in.

I wouldn't even be comfortable doing this. The emails I received were very specific. Nothing about in person trades.