Not receiving Samsung Reward Points.

[sickoe]

Looking back at my emails and I noticed I should have received my Samsung Reward Points for the N20 Ultra 15 days after delivery. It's been 21 days and still have not received any points. Anyone else have this issue?

 

[Venom0642]

I received mines 10000 points that's 50.00 dollars

 

[jimd1050]

Looking back at my emails and I noticed I should have received my Samsung Reward Points for the N20 Ultra 15 days after delivery. It's been 21 days and still have not received any points. Anyone else have this issue?

I screwed up and forgot to login into Samsung.com when I ordered, so my order came to me but never registered to my account so... you guessed it - NO POINTS!!! I asked in a chat session and they said the only way I could rectify it was to cancel my order and re-order it before the order finalized!!! I said "Nah, I'll skip the points and get the phone on time thanks!"

 

[msm0511]

I didn't get mine either, but it's because I used my work email to take advantage of a work discount.

 

[danhartman26]

I pre-ordered via Shop Samsung app; I just had a chat session with Samsung, and they said that I have to wait 35 days from receipt of the N20U before I will get my $150 credit

 

[TechNut79]

I received mines 10000 points that's 50.00 dollars

What the heck did you buy? I bought the Midnight Black 512, the beans, and the watch and only got 3750 points.

 

[Venom0642]

What the heck did you buy? I bought the Midnight Black 512, the beans, and the watch and only got 3750 points.

Just bought the AT&T Note20 Ultra 5G 512GB Snapdragon

 

[Venom0642]

Just bought the AT&T Note20 Ultra 5G 512GB Snapdragon

 

[TechNut79]

View attachment 326253

That's awesome. Just doesn't make sense how I got way less.

 

[Halloweenoreo]

Ive had numerous chats and each time they give me different times of when i should get mine. Started off at within 15 days of delivery then went to within 30 and last one said between 30 - 45 days. Ive almost given up on getting my points

 

[j_hansen]

We don't even have Samsung Rewards here in Ireland

 

[nuangel2]

did not get mine

 

[CKwik240]

I didn't get any points either. And I just purchased a laptop from Samsung last month as well. This blows.

 

[mustang7757]

Didn't get mine also , probably when the trade in complete?

 

[CKwik240]

Didn't get mine also , probably when the trade in complete?

I traded mine in quite quickly. I doubt it...

 

[mustang7757]

I traded mine in quite quickly. I doubt it...

Ahh ..might have to give them a call then

 

[CKwik240]

Ahh ..might have to give them a call then

Yeah probably. And I'm getting sick of having to talk to them.

 

[mustang7757]

Yeah probably. And I'm getting sick of having to talk to them.

Why it's been that often?

 

[CKwik240]

Why it's been that often?

Yeah. Had to call and chat with them several times to deal with an issue with the 50 dollar reservation credit. Within those calls, I tried the call back feature and after waiting more than an hour, I get a call back and the rep can't work his phone and accidentally hangs up on me. So I try the online chat thing. Ended up taking a while and the conversation was ended several times as I was trying to handle it during a work meeting online. It's just not terribly convenient for me. I'm in meetings most of the days and can't really call after work as I have big project going on at work. Might be helpful if the chat feature would point me when the rep responds...

 

[mustang7757]

Yeah. Had to call and chat with them several times to deal with an issue with the 50 dollar reservation credit. Within those calls, I tried the call back feature and after waiting more than an hour, I get a call back and the rep can't work his phone and accidentally hangs up on me. So I try the online chat thing. Ended up taking a while and the conversation was ended several times as I was trying to handle it during a work meeting online. It's just not terribly convenient for me. I'm in meetings most of the days and can't really call after work as I have big project going on at work. Might be helpful if the chat feature would point me when the rep responds...

O wow, yeah see your point