09-20-2020 04:53 PM
31 12
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  1. jadenerd's Avatar
    When using Buds Live and Google Assistant and trying to make a phone call, I receive the message in the subject heading. This doesn't happen with other bt earbuds. Any thoughts?
    09-15-2020 09:06 PM
  2. Lecrae116's Avatar
    When using Buds Live and Google Assistant and trying to make a phone call, I receive the message in the subject heading. This doesn't happen with other bt earbuds. Any thoughts?
    You have to open the Google app,go to settings, the scroll down to voice and select the option called " allow Bluetooth requests with device locked" and it should start working as it should
    09-15-2020 11:30 PM
  3. jadenerd's Avatar
    I do have that setting enabled and although I thought it was working with other blue tooth earbuds, I just tried with my Jabra's and I get "here's things you can do when your phone is offline". However, it may have something to do with the sview cover, because when I opened the cover, the call was immediately placed.
    09-16-2020 10:58 AM
  4. Lecrae116's Avatar
    I do have that setting enabled and although I thought it was working with other blue tooth earbuds, I just tried with my Jabra's and I get "here's things you can do when your phone is offline". However, it may have something to do with the sview cover, because when I opened the cover, the call was immediately placed.
    It might have something to do with the proximity sensor and google assistant not recognizing it
    jadenerd likes this.
    09-16-2020 02:04 PM
  5. jadenerd's Avatar
    That's an interesting thought. This never happened with the Note 10+ that was also in a sview cover.

    It might have something to do with the proximity sensor and google assistant not recognizing it
    09-16-2020 05:54 PM
  6. jadenerd's Avatar
    I called Samsung and was told I have to unlock the phone first. I think it's ridiculous that I have to take my phone out of my purse to use "hands free" calling.
    09-16-2020 07:14 PM
  7. mustang7757's Avatar
    When using Buds Live and Google Assistant and trying to make a phone call, I receive the message in the subject heading. This doesn't happen with other bt earbuds. Any thoughts?
    Are the buds live a trusted device to stay unlocked?
    jadenerd likes this.
    09-16-2020 10:11 PM
  8. jadenerd's Avatar
    Are the buds live a trusted device to stay unlocked?
    Yes they are.

    I've reset all of the Google setting, cleared the data and cache. Now I get as far as "calling xxxx" but it stalls until I open the sview cover at which time the call is placed. I don't know if this is an issue with Google Asst., the buds, the sview cover, or the phone.
    mustang7757 likes this.
    09-16-2020 10:17 PM
  9. mustang7757's Avatar
    Yes they are.

    I've reset all of the Google setting, cleared the data and cache. Now I get as far as "calling xxxx" but it stalls until I open the sview cover at which time the call is placed. I don't know if this is an issue with Google Asst., the buds, the sview cover, or the phone.
    Is there settings for the S view cover ?
    09-16-2020 10:20 PM
  10. mustang7757's Avatar
    Check these setting here , it's for s20 but should be similar to the note 20. I highlighted the screen shot

    https://gadgetguideonline.com/s20/ho...-s-view-cover/"First you have to unlock your device" message using Buds Live?-screenshot_20200916-222615_chrome.jpeg
    jadenerd likes this.
    09-16-2020 10:27 PM
  11. jadenerd's Avatar
    Check these setting here , it's for s20 but should be similar to the note 20. I highlighted the screen shot

    https://gadgetguideonline.com/s20/ho...-s-view-cover/Click image for larger version. 

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    Thank you for this resource. I have everything set up as per the article. I've tried with "lock instantly with side key" enabled/disabled. The strange thing is that with the Buds Live configured as a trusted device, the phone should remain unlocked while the buds are being worn and you would think that I shouldn't have to interact with the phone in any way to place a call.
    mustang7757 likes this.
    09-16-2020 10:48 PM
  12. mustang7757's Avatar
    Thank you for this resource. I have everything set up as per the article. I've tried with "lock instantly with side key" enabled/disabled. The strange thing is that with the Buds Live configured as a trusted device, the phone should remain unlocked while the buds are being worn and you would think that I shouldn't have to interact with the phone in any way to place a call.
    Your welcome ! Yeah unfortunately if you have the live buds to unlock it can only do one trusted bluetooth at a time
    09-16-2020 10:52 PM
  13. jadenerd's Avatar
    Your welcome ! Yeah unfortunately if you have the live buds to unlock it can only do one trusted bluetooth at a time

    But the buds are the only bluetooth connected. Am I missing something?
    09-16-2020 11:21 PM
  14. mustang7757's Avatar
    But the buds are the only bluetooth connected. Am I missing something?
    You can only have one bluetooth device to use smart unlock by a bluetooth device, so if your using live buds then you have to switch to other bluetooth buds to use for unlock both can't
    09-16-2020 11:41 PM
  15. jadenerd's Avatar
    You can only have one bluetooth device to use smart unlock by a bluetooth device, so if your using live buds then you have to switch to other bluetooth buds to use for unlock both can't
    Gotcha. I'm only using the Buds Live. I haven't used the Jabras since the Note 10.
    mustang7757 likes this.
    09-17-2020 08:29 AM
  16. SeanD_Colorado's Avatar
    It sounds as though the Lock function of the S-View case perhaps has a higher priority than the Smart Unlock Function of the Galaxy Buds Live to the point where it is not functioning until the cover is opened?
    jadenerd likes this.
    09-17-2020 09:01 AM
  17. jadenerd's Avatar
    It sounds as though the Lock function of the S-View case perhaps has a higher priority than the Smart Unlock Function of the Galaxy Buds Live to the point where it is not functioning until the cover is opened?
    That's what it seems like, though, after experimenting with a couple other bt earbuds/headphones, it's just not the Buds Live but any bt headset.
    SeanD_Colorado likes this.
    09-17-2020 07:51 PM
  18. SeanD_Colorado's Avatar
    That's what it seems like, though, after experimenting with a couple other bt earbuds/headphones, it's just not the Buds Live but any bt headset.
    I would not be surprised if it was any Smart Unlock device or location that was being over ridden by the case.

    I has been thinking of ordering that case myself, but after reading your comments, I am guessing that my car head unit, which I also have set up as a Smart Unlock device so that the phone doesn't lock while in the car, would also cease to function with the case closed.
    mustang7757 and jadenerd like this.
    09-17-2020 07:54 PM
  19. jadenerd's Avatar
    I would not be surprised if it was any Smart Unlock device or location that was being over ridden by the case.

    I has been thinking of ordering that case myself, but after reading your comments, I am guessing that my car head unit, which I also have set up as a Smart Unlock device so that the phone doesn't lock while in the car, would also cease to function with the case closed.
    I'll check it out tomorrow and let you know.
    SeanD_Colorado likes this.
    09-17-2020 10:15 PM
  20. SeanD_Colorado's Avatar
    I'll check it out tomorrow and let you know.
    Thanks, I would be interested in the result. I like the idea of the case, but I don't want it locked at all times when the case is closed.
    09-17-2020 10:17 PM
  21. j_hansen's Avatar
    I would test/check everything again without the S-View cover
    SeanD_Colorado and jadenerd like this.
    09-18-2020 04:34 AM
  22. jadenerd's Avatar
    I would test/check everything again without the S-View cover
    Good point and it's the same with and without the S-View cover which now rules out the S-View as the issue. So, as it's not a S-View problem or one of the Buds Live, it comes down to the phone and/or Google Assistant.
    SeanD_Colorado likes this.
    09-18-2020 12:32 PM
  23. Mooncatt's Avatar
    I've had this sort of issue a few times before, and I think it's a bug with Google Assistant. Once I was able to fix it by going through the full Assistant setup (I didn't want it completely set up since I only used it for voice dials), but I couldn't fix it the other times and it eventually resolved itself. You could maybe try uninstalling updates for the Google app and see if that removes the bug. Unfortunately I've yet to find a clear cut fix for this any time it reared its ugly head.
    jadenerd likes this.
    09-18-2020 12:38 PM
  24. danhartman26's Avatar
    Good point and it's the same with and without the S-View cover which now rules out the S-View as the issue. So, as it's not a S-View problem or one of the Buds Live, it comes down to the phone and/or Google Assistant.
    I just tested with my JLab Epic Air Sport buds (still waiting for my $150 credit so I can get the Galaxy Buds Live - ugh)

    Anyway, this is unlocked N20U on Verizon with S View cover; I was able to place calls with phone locked, unlocked, cover closed, & cover open.

    Sorry I don't know the solution, but I thought my testing may help you isolate the issue on your device.
    jadenerd likes this.
    09-18-2020 02:13 PM
  25. j_hansen's Avatar
    Does it work without any screen lock set?
    09-18-2020 03:02 PM
31 12

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