1. bold1193's Avatar
    Hello everyone, two quick questions for y'all:
    1. I seem to have crappy service everywhere now and I feel like it's my phone rather than Verizon in my area. I'm using the brand new SIM card that I was provided in the box.

    2. When I get on a call, my service automatically drops from 4G to 1x. I remember older phones had to do this but newer phones never needed this and so you were able to make a phone call and go on the internet at the same time period why has my phone seemingly retrograded back to ancient times?
    09-15-2020 09:51 PM
  2. L0n3N1nja's Avatar
    Do you have advanced calling with HD voice enabled? If I remember correctly you need that enabled to get data while on a call.
    bold1193 likes this.
    09-15-2020 09:53 PM
  3. mustang7757's Avatar
    Hello everyone, two quick questions for y'all:
    1. I seem to have crappy service everywhere now and I feel like it's my phone rather than Verizon in my area. I'm using the brand new SIM card that I was provided in the box.

    2. When I get on a call, my service automatically drops from 4G to 1x. I remember older phones had to do this but newer phones never needed this and so you were able to make a phone call and go on the internet at the same time period why has my phone seemingly retrograded back to ancient times?
    Can try network reset, go into settings>general managment>reset>rest network , see if that helps
    bold1193 likes this.
    09-15-2020 10:09 PM
  4. bold1193's Avatar
    Do you have advanced calling with HD voice enabled? If I remember correctly you need that enabled to get data while on a call.
    Both are on
    09-15-2020 10:26 PM
  5. bold1193's Avatar
    Can try network reset, go into settings>general managment>reset>rest network , see if that helps
    Will that erase all my wifi passwords?
    09-15-2020 10:26 PM
  6. Mike Dee's Avatar
    Will that erase all my wifi passwords?
    Yes
    09-15-2020 10:31 PM
  7. bold1193's Avatar
    Yes
    Eww lol
    09-15-2020 10:54 PM
  8. mustang7757's Avatar
    Will that erase all my wifi passwords?
    Yes
    09-15-2020 11:19 PM
  9. o4liberty's Avatar
    Hello everyone, two quick questions for y'all:
    1. I seem to have crappy service everywhere now and I feel like it's my phone rather than Verizon in my area. I'm using the brand new SIM card that I was provided in the box.

    2. When I get on a call, my service automatically drops from 4G to 1x. I remember older phones had to do this but newer phones never needed this and so you were able to make a phone call and go on the internet at the same time period why has my phone seemingly retrograded back to ancient times?
    Verizon tech support should be able to correct what's going on simple fix.
    bold1193 likes this.
    09-16-2020 05:28 AM
  10. jlangner's Avatar
    Did you use sim from previous phone or the new one that came with it?
    09-16-2020 01:27 PM
  11. Lodingi's Avatar
    I too noticed worse signal performance on this phone. I attributed it to having an unlocked version of the N20U.

    Edit: I am using the sim card from my previous device.
    09-17-2020 06:37 AM
  12. Mike Dee's Avatar
    I too noticed worse signal performance on this phone. I attributed it to having an unlocked version of the N20U.

    Edit: I am using the sim card from my previous device.
    I am too am using an unlocked device on Verizon. I'm not having any issues so it cannot be because of the unlocked version.
    Lodingi and bhatech like this.
    09-17-2020 06:59 PM
  13. Lodingi's Avatar
    I am too am using an unlocked device on Verizon. I'm not having any issues so it cannot be because of the unlocked version.
    Good to know. Thanks.
    09-17-2020 07:13 PM

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